Reviews
Dropped off car 3/25.
Dropped off car 3/25. Picked it up 8/26. Was promised a loaner. Was told I was “first in line” for a loaner for weeks. Then was told on 6/3 that GM and Jim Ellis weren’t providing a loaner as the delay was the previous servicing dealer’s fault!
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Dave, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Very happy with sales personnel.
Very happy with sales personnel. Have purchased 2 vehicles here and have always had a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Keith! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
They had the car I needed and a fair price.
They had the car I needed and a fair price. Everything went smoothly and quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Anne. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Good service Geovanni know his work This is the
Good service Geovanni know his work This is the dealer where I going to purchase my next vehicle thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeovani and our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino
Amanda was helpful and very prompt on assisting my family
Amanda was helpful and very prompt on assisting my family with getting a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ray, Thanks for your feedback on your recent visit to Jim Ellis Chevrolet. I'm glad to hear that Amanda was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Expect the Best! General Manager Ralph Sorrentino
Not returning
Service team did not complete requested services after having car for over a week. Service team did not adequately communicate during the time the car was in their possession. Had to follow up with team myself to find out my vehicle was finished. When picked up, not all requested services were performed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Great service
Sonja was great to work with! Efficient and clear communicator.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Sonja here at our dealership. Expect the Best! Service Manager Mr. David Theriault
1500. Chevrolet. Silverado
Thank you so much Luis you are great person and you take care of me oh my question in my Morris You do a great job and you take care community
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Rodrigo, Thank you for your business and this review. We're happy to hear Luis and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new 1500 Silverado! If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino
Tahoe service great performance by Loan
Loan provided outstanding service to me and kept me updated on the progress of service. The car came back as she forecasted
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timothy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Expect the Best! Service Manager Mr. David Theriault
2015 Chevrolet Cruze Rim Purchase
K worked with me to ensure I got the last 2015 Chevrolet Cruze rim in stock and installed on my daughter's car. He called the evening before the appointment to make sure we were still coming. We had received the runaround from another local tire place so this worked out perfectly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at our dealership. Expect the Best! Service Manager Mr. David Theriault