Jim Ellis Chevrolet of Atlanta

Cost was so much less than I expected. I appreciated the information

This has been an amazing experience working with Sonja. She has gone above and beyond to make sure I have been satisfied with service and communication. I will definitely be back to Jim Ellis for any vehicle needs. Thank you Sonja!!!!!

My experience from the initial consult to final services repaired were phenomenal. My advisor Sonya Brown is the ace bomb number one advisor. She explained every process to me for my layman understanding and appreciation. She went over and beyond and it was very much appreciated.

The sales and service team always deliver courteous and professional service each time I visit.

my service advisor was great got my car fixed and made sure i was taken care of

Retanza was very professional, and explained service recommendations with great detail.

Not good service. I didn't like the customer service provided. Not enough information given .

I have been bring my 2018 Suburban to Jim Ellis since I returned in 2020 from living in another state. When I moved back to Atlanta, I chose to return there because of the quality of service I received from Vladimir. Since our return I have had different individuals help me in the service department. My preference has been Vladimir and Garvey. When I brought my vehicle in for service on August 11, Vladimir was not available and Garvey had left to Jim Ellis GMC. Charles was the service rep helping me. I opted to stay at the dealership since it was for regular maintenance appointment. I explained that my AC had stopped working, and Charles let me know that I would need to make another appointment, which was understandable. I was told my car was ready around 12:00 pm and it was being washed. When I was taken to the cashier I was told that the price would be one amount. When the cashier was ready for my card, she said a completely different amount. The difference was roughly $150, which was the taxes and other service charges. Her comment was, “oh Charles must not have looked at the final total.” Ok maybe an oversight. I then waited for another hour before my car was still not ready. I explained to Charles multiple times that I needed to leave. He assured me that my car was almost done, “they were just drying it.” When I finally got in my car at 1:20 it was soaking wet. Needless to say I was frustrated and felt the level of customer service I had received in the past was not on display that day. When I returned the following day to have my AC fixed I was apprehensive about dealing with Charles since I thought he lacked an attention to details and was more focused on telling the customer what they wanted to hear versus being upfront. Everyone has an off day. I received a call about what the cost was to fix my AC. I was told $417. When I arrived at the dealership to pay the cashier, the price she told me was $1100 more than what I was told over the phone. No where on my receipt was any number near $417. Charles took off a $100 but I’m sorry that is a huge discrepancy. After my observations from the day before, the best case scenario I have come up with is he had the wrong paperwork in front of him when he called me. Again lack of attention to detail. I called and left a message for the service manager to discuss my frustration about the situation and my phone call was never returned. I guess my loyalty over the last two years is not important. When I buy my next Chevrolet I will definitely consider going elsewhere. Not only did you lose a customer with your service department, you lost a future car purchase.

Very courteous and helpful. Robert was great to work with. I appreciate the email response from my online question/interest. Thanks!!!!

Retanza was very helpful and very nice and attentive