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AutoNation Chevrolet Laurel

(738 reviews)
Visit AutoNation Chevrolet Laurel
Sales hours: 8:30am to 9:00pm
View all hours
Sales
Monday 8:30am–9:00pm
Tuesday 8:30am–9:00pm
Wednesday 8:30am–9:00pm
Thursday 8:30am–9:00pm
Friday 8:30am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (877) 338-2599 (877) 338-2599
Used (888) 242-3112 (888) 242-3112
Service (866) 537-0406 (866) 537-0406

Reviews

(738 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet Laurel from DealerRater.

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Prompt service and mannerly accomodating employees

I leased a new 2013 Buick La Cross. I was very impressed with how the salesman and other persons involved addressed all of my concerns in a knowledgeable and caring way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!

Great Service

I was completely happy with my service I was in and out I love the speed service. When I made my appointment over the phone the gentleman was nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

clean facility

No complaints, work done timely and professional. I like the thoroughness of the maintenance

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.

Great

I am very happy with the new car that I purchased. Every one was extremely nice to me,from offering, water to something to eat.great salesmanship. Keep the up the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase at AutoNation

Buying my car was a great experience. Both Cindy and Riley made it easy for me and enjoyable. They were ready when I arrived to show me what I had asked about seeing. They were patient with my many questions and explained everything thoroughly. I am very pleased with my new Malibu. It all worked out very well for me. Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

time consuming!!!!!!!

i was schedule at 7:15 to get oil change,air filter replace not cabin filter,4 news tires and inspection done. i was told t will take 2hrs and i was waiting for my car well make a long story short i did not leave dealership until 3pm afternoon. they waited until the last minute the head lights that was on the car were after market and i fail the inspection because they were technically illegal to have on the car in md. i only had the car for 3 months. the wait times extremely long and came to the desk several time asking when my car will be finish, i was told twice two hrs and another 2 hrs turn into 4 hrs. the repairs & labor cost me 1,630.30 on this day proof. 8hrs wait when i was there at 7:15 on sept. 24, 2015. i will not becoming back to this dealership again my service advisor was darby ilidis thanks but no thanks next time advise me bring a sleeping bag i was the first was there every one came after me left before me i was the last one to leave. u lost this customer here.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tim, while we wish your experience at AutoNation Chevrolet Laurel had been more positive, we thank you for sharing your honest comments. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (240) 339-3932 -- we hope to hear from you soon.

great service

I had a great experience the staff was very pleasant and helpful . Phill assisted me and made sure that i was well taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent, Efficienct, and Effortless

Purchasing the Acadia through online avenues was easy and time saving especially when I do not have a lot of time to spare. My vehicle was purchased out of state, handled with no problem, quickly. Great service and attentiveness. Would recommend this way of purchasing to friends, family and collegues. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional and Caring Customer Service

Buying a new car is a very big deal for us since we tend to keep our well-maintained cars for years -so we were a little apprehensive to start the process again. However, from the very moment, we received our first e-mail response from AutoNation Laurel to speaking with their Internet Specialist at length, on the phone; to our visit to AutoNation Laurel and being placed in the very good hands of our expert salesman; to being guided by their finance expert through the maze of paper work: to having the keys of our new Chevy Traverse put in our hands and driving off the lot - it was a positive, educational, stress-less, and most of all, fun experience. GREAT customer service with wonderful, caring employees who seem to love their jobs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mrs. Williams

We received great customer service. We were treated as if we were a priority and our salesman made us comfortable about our purchase, he made sure that we received everything that we were looking for in a vehicle. He managed to get a great deal on our vehicle and made sure that we understood everything and were satisfied with the terms of the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.