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AutoNation Chevrolet Laurel

(738 reviews)
Visit AutoNation Chevrolet Laurel
Sales hours: 8:30am to 9:00pm
View all hours
Sales
Monday 8:30am–9:00pm
Tuesday 8:30am–9:00pm
Wednesday 8:30am–9:00pm
Thursday 8:30am–9:00pm
Friday 8:30am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (877) 338-2599 (877) 338-2599
Used (888) 242-3112 (888) 242-3112
Service (866) 537-0406 (866) 537-0406

Reviews

(738 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet Laurel from DealerRater.

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Friendly team

I had damaged something on my car's tire on a trip from Connecticut to Washingtin DC. The team there helped in every they could knowing I needed to be on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!

Great Service

I had a great experience with Autonation on July 3, 2015. The day before the holiday, superior customer service. I went to another Dealership, with the same problem I was not happy with the service I've received there. Autonation was not near my home but I would drive that distance again and everything I need service on my car. Thank you Autonation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

We would like to give thanks and credit to Mr. Cary Hoffman the eCommerce internet specialist. He made it clear to us what we were looking for and what we can afford. We've met with our assigned sales person Rodney Smith. Rodney was awesome showing us the car and very knowledgeable about the product he is selling. The finance was excellent. Overall, we were completely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vickie C.

I have been a loyal customer to Win Kelly Chevrolet for many years. I purchased my last 3 cars from them. They were unable to work with me to get me in a car that I wanted. I decided to go see Bryan & Ron at Autonation. They exceeded my expectations and worked with me so I could get a car that I wanted. I am very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. Theodore Dyson

My Experience was great. I got the vehicle I wanted and the staff was very professional from the actual salesman to the finance department as well as management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great folks to work with!

I was shown respect and treated more like family than a customer. Great customer service & I'd go back when & if I'm in the market for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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owner

My service person Ron did everything in a timely manor, he seemed to have a lot of experience with Buick lacrosse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Survey

The rep. Mr. Phil, possesses excellent people skills. He is very responsive to my auto concerns and makes suggestions for my consideration and issue resolution.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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CAROL

They were very courteous. Explain to me about the recall on the 2015 Chevy Impala. Also told me if any problems I can bring back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service, love the new chairs

I had an appointment scheduled for 2:45 and found out that I didn't have to work that day and called to see if I could come in earlier. They said sure. After finding the problem with my car and fixing it I was there only a couple of hours. I had expected to wait longer I also love the new chairs in the waiting room. They are comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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