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Lexus of Greenville

3.4 out of 5 3.4
Rectangle 48
Sales 9:00 AM - 7:30 PM
Service 7:30 AM - 6:30 PM

Lexus of Greenville Hours

Sales

Monday

9:00 AM - 7:30 PM

Tuesday

9:00 AM - 7:30 PM

Wednesday

9:00 AM - 7:30 PM

Thursday

9:00 AM - 7:30 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:30 PM

Tuesday

7:30 AM - 6:30 PM

Wednesday

7:30 AM - 6:30 PM

Thursday

7:30 AM - 6:30 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2019

At Lexus of Greenville, we take as much pride in people and customer service as we do in our vehicles. We have a professional, friendly staff, many of whom have been here for 20+ years, that can provide you with top notch guidance.

...


Each member of our service staff works hard to provide a stress-free service and repair center. And, let's not forget, our specials and coupons are practically legendary!
Enjoy an exceptional cup of coffee from our own Cafe Blends - a unique cafe that provides employment opportunities for individuals on the autism spectrum.
Feel good about working with a dealership who invests in people and community!

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$19.95 and up*

Wheel Balance

$59.95 and up*

Wheel Alignment (FWD)

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
294 lifetime reviews. Includes reviews of Lexus of Greenville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 11, 2020

    One would think that a dealer is acting in good faith if they are willing to drive more than three hours to pickup a vehicle and also provided a loaner... in the process however that ended up not being the case. I am not crazy I know my car was pulling to the right, I know I reported that it was pulling but for whatever reason they documented that I complained about hearing a noise but during my conversations with the service department and my sales rep (Brad Rongione) we only talked about the pull, I never said anything to anyone about noise. I was assured that my vehicle had been looked at by a senior service technician and that nothing was wrong with the it. I finally took the vehicle to my local Lexus dealer and learned that the alignment was in fact out spec causing the vehicle to pull, they also found two other issues that I'm sure Lexus of Greenville missed. Ernie Swords got involved he assured me that he was going to take care of the situation. Needless to say neither will return my phone calls. The alignment is a problem only because if a Lexus service tech can't accurately diagnose when a vehicle is out of spec he/she should be fired immediately the real issue is I believe they intentionally ignored other costly repairs for the sake of profit which is sad.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring your experience to our attention. It is our expectation that every customer has a great experience with us, I s...incerely apologize to hear that was not the case during your visit to our service department. I take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. Brant Wyman, General Manager, 864-469-4238


    Worked with:
    Ernie Swords

    Pre-Owned Manager

    NOT RATED

  • 5.0 out of 5
    April 26, 2020

    Just want to say the experience with Micah Zimmer was absolutely excellent super great genuine guy wonderful salesperson if you need a vehicle I would... definitely recommend him

    Not Applicable
    Customer Service
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    Quality of Repair
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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We hope to be of service to you again!

  • December 7, 2015

    Our sales person was superbly knowledgeable in regard to the two Lexus vehicles we purchased. We bought an ES350 and an RC350. Both are 2016. The dealer... we used was exactly what we wanted and provided the perfect buying experience. I will say that the sales person we used was a perfect match for us. There was no pressure...one car was ordered and the other was on the show room floor. The entire experience was wonderful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    John, Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that my team was knowledgea...ble and didn't pressure you. Enjoy your 2016 ES350 and your RC350! We appreciate your business and if you need anything in the future, please make sure to let us know. Bill Annear, General Manager

  • 1.0 out of 5
    September 28, 2019

    I was interested in buying a used car listed on their site. I was told that it was next door at Toyota of Greenville, but they would bring it to me to... to see. A few minutes later I was told that the price was an error and they raised the price from $3,000 to $7,400 and that it was being serviced and would take 2-3 hours. I said I would still like to see the car, I was told that they would call me when it was ready. After waiting (4) hours I came back and asked if it was ready yet, they went to check and came back and he said I'm sorry but the car has been sold to someone else.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave your review. I understand your frustration and apologize for the inconvenience you experienced. I would be ...happy to speak with you further about your visit, if you would contact me at your convenience. Brant Wyman, General Manager, 864-469-4238


    Worked with:
    Michael Bowers

    Sales Consultant--37 years

    NOT RATED

    Ernie Swords

    Pre-Owned Manager

    NOT RATED

  • 2.0 out of 5
    September 2, 2019

    First time trunk opened after purchase found the extra cost mat and package holder webbing still in the factory packaging, which created doubt about thoroughness... of pre-delivery service. Returned for 5,00 mile service appointment which was estimated to take 45 to 60 minutes. Almost four hours later, the car was ready. The service rep was unfamiliar with the car (2019 LS 500) and couldn't answer questions. Have had dealings with dealership for 25 years and it is obvious that management has become complacent and that has affected the whole operation. I plan to pay for the 10,000 mile service at a Toyota dealership rather than go through the pain of using this dealer's service department.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave your review. I regret to hear that you have lost faith in our service team. I would like to speak with you ...and hopefully restore your trust in us, if you would please contact me at your convenience. Brant Wyman, General Manager, 864-469-4238

  • 5.0 out of 5
    March 21, 2019

    Working with the guys at Lexus of Greenville was nice and easy. We found the RX we wanted online and went to see it. The staff was kind and explained everything... very plainly and calmly. Thank you!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your high praise of Lexus of Greenville. I am happy to hear that our team was easy and kind. Please let us know how we may assist you i...n the future. Harold Hamilton, General Manager


    Worked with:
    Ernie Swords

    Pre-Owned Manager

    NOT RATED

  • 5.0 out of 5
    November 26, 2018

    Fast and great quality work would definitely come back to Lexus of Greenville south Carolina on luarens road they also washed my car and had it read to... go on time

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with me and the rest of our team here at Lexus of Greenville. Providing outstanding service to ...all of our customers is our top priority so I am thrilled to hear our team was fast and provided quality work. Please don't hesitate to reach out if you have any questions or need anything else. Harold Hamilton, General Manager


    Worked with:
    David Lollis

    Techinican--29 years

    NOT RATED

  • 5.0 out of 5
    November 23, 2018

    We have been customers of Lexus of Greenville for about 5 years now and have no plans to shop anywhere else. We have bought 3 Lexus automobiles from this... dealership and had numerous service visits. The service is always top notch and we are always treated with great, friendly respect and as members of their family. I am short of superlatives to describe our relationship with Lexus of Greenville. Suffice to say we keep returning. The service associate this occasion was Russ Kelly, first class all the way. The check out was handled by Erica who was also outstanding.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am glad you enjoyed your experience at Lexus of Greenville. It gives me great pride to know that we appreciate your loyalty, Russ is first class, an...d Erica is outstanding. Please let us know what we can do to assist you further. Harold Hamilton, General Manager

  • 5.0 out of 5
    June 28, 2018

    The problem I had with getting my floor mats was resolved and I am very pleased with the quick response. The hold up was explained and it was not a problem... on Lexus's end. Steve Burton was very professional and once I understood what had transpired I was satisfied. The floor mats are on the way!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review of Lexus of Greenville. I am very pleased to hear that we were able to resolve your issue and Steve was professiona...l. Thank you for your business and we look forward to working with you again in the future. Harold Hamilton, General Manager

  • 2.0 out of 5
    June 25, 2018

    My husband has always had very good experiences with Lexus and speaks highly of them each time he has to get his car serviced. He has a 2005 430 Lexus... and the floor mats are quite worn. I wanted to surprise him with new mats for Father's Day. I spoke with a salesperson he always speaks very highly of. I was told the mats should be in by the Friday before Father's Day. I still have not heard back.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback. I apologize for the miscommunication that has occurred with your floor mats. I would be happy to answer any quest...ions you may have, if you would contact me at your convenience. Harold Hamilton, General Manager, 864-469-4238

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