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He also speaks Spanish fluently.","emailTxt":"jbernal@jerrystoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26868/employees/7a3159439c96.jpg","drDealerId":26868,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":297977,"personPtyId":37548198,"firstName":"Ray","lastName":"DeCastro","titleText":"Finance Manager","shortBioText":"Ray has been in the auto industry since 1999 and he has been here at Jerry's since 2015. 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And will continue in it until I am again\u001ain diapers!!! I love making people happy so my job suits me well.\r\nHobbies include Tennis, Ravens football, and camping with my wife.","emailTxt":"bcastleman@jerrystoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26868/employees/df45fa150cb4.jpg","drDealerId":26868,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":345608,"firstName":"Joe","lastName":"White","titleText":"Sales Professional","shortBioText":"Joe has been in the auto industry since 2011 and here since 2016. 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Jerry's Toyota

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 8:00 PM

Jerry's Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 8:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2005

One Year Free Maintenance & Roadside Assistance on all Pre-Owned vehicles. Jerry's Toyota in Baltimore, MD, also serving

...

near Towson, MD and near Bel Air, MD, is proud to be an automotive leader in our area. Since opening our doors, Jerry's Toyota has kept a firm commitment to our customers. We offer a wide selection variety of vehicles, and hope to make the car buying process as quick and hassle free as possible.

"At Jerry's Toyota "It's About You!""

Reviews

4.4 out of 5 4.4
678 lifetime reviews. Includes reviews of Jerry's Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 7, 2019

    Paul was very helpful and went the extra mile to find me the car I wanted. He was extremely prompt to return calls and kept me updated. I think you... will be pleased with the help Paul has to offer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such a wonderful review of your new car buying experience!


    Worked with:
    Paul Southard

    Master Certified Sales & Leasing Professional

    (4.9) 78 reviews

    Hamid Dadpay

    Finance Manager

    (4.8) 73 reviews

  • 5.0 out of 5
    November 7, 2019

    Paul made the process smooth. He was professional, honest and knowledgeable. I will recommend Paul to my Family and Friends for Car purchases. His service... was EXCEPTIONAL!

    Not Applicable
    Customer Service
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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this EXCEPTIONAL Review!


    Worked with:
    Paul Southard

    Master Certified Sales & Leasing Professional

    (4.9) 78 reviews

  • July 25, 2014

    I just purchased a 2014 Camry LE yesterday and I was very impressed again with the dealership. I have bought three cars over the years from Jerry's, and... have been pleased with all of them. Doug Dellen was our sales consultant and he was very helpful and considerate. I received a great deal on the vehicle and will be returning to Jerry's for future purchases.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business. Congratulations on the purchase of your new 2014 Camry LE. We truly appreciate your business. Sincerely, Mike Wang Genera...l Sales Manager

  • 5.0 out of 5
    October 30, 2019

    I was in the market for a used car that was good for my needs .The customer service was out of this world. Super nice gentlemen.Jordan your the best..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us such a nice review, Lilbit!


    Worked with:
    Ray DeCastro

    Finance Manager

    (4.8) 24 reviews

    Jordan Bormel

    Sales Professional

    NOT RATED

  • 5.0 out of 5
    October 29, 2019

    Just picked up my new Tundra yesterday.Great customer service from all.Great working with Fletcher,he made me comfortable with the whole experience.Hats... off to The staff of Jerry's Toyota!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So nice to hear that you had a fantastic experience with our Jerry's staff. Please enjoy your new Tundra and come visit us again soon!!


    Worked with:
    Fletcher Dixon

    Sales Professional

    (5.0) 28 reviews

    Jimmy Son

    Finance Manager

    (4.8) 6 reviews

    Kris Ruhling

    New Car Sales Manager

    (4.3) 44 reviews

  • 5.0 out of 5
    October 24, 2019

    They do everything right. They are an amazing dealership.I love working Paul Southard and Matt Bukowski to buy my vehicle. This is my 3rd Toyota I have... bought from Jerrys and it has been a seamless experience each time. They work with me to get me in my dream car. Jessica Smithson and Heather in Service have always been truly exceptional to work with. I am in and out for any service needs which is the reason I continue to come to them for all service that comes up. Christa Kurek in Aftermarket is also great- she explains all the services that I can add to keep my Rav in tip top condition. I have added protection packages and additional features such as a remote start to each Rav4 I have purchased. I LOVE the crew at Jerrys Toyota and will continue to refer people to them for Sales, Service or Aftermarket needs!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for such an incredible review and all the shout-outs to the fabulous individuals who make your Jerry's experience so perfect time af...ter time! We are so happy to have you as a lifelong Jerry's customer. We appreciate all that you do to bring us new clients to continue to grow our happy Jerry's family!


    Worked with:
    Paul Southard

    Master Certified Sales & Leasing Professional

    (4.9) 78 reviews

    Christa Kurek

    Customer Care Specialist

    (5.0) 21 reviews

    Matt Bukowski

    General Sales Manager

    (3.6) 28 reviews

    Jessica Smithson

    Customer Relations Manager

    NOT RATED

    Heather Wilson

    Toyota Rental Specialist

    NOT RATED

  • 5.0 out of 5
    October 18, 2019

    Paul was very understanding and took into consideration everything I was looking for. He takes his time and work hard to get you exactly or close to what... you want. I am very glad I found him. He keeps any promise he makes. I've had my SUV a little over a month and he still checks up on me to see if everything is good. I can still contact him anytime with any questions I may have. He doesn't put me off he treats me the same as if I was in the process of purchasing. If you are looking for a new or used vehicle please contact Paul you will be very pleased you did.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tiara, we are so pleased at Jerry's that you had an exceptional experience with Paul. You are absolutely correct that the extra attention to detai...l and continued personal service after the deal is done completely makes a difference! Thank you for your amazing recommendation to anyone looking to purchase a new vehicle. Paul and the entire Jerry's staff appreciate your business and excellent review of your experience with us!


    Worked with:
    Paul Southard

    Master Certified Sales & Leasing Professional

    (4.9) 78 reviews

  • 1.0 out of 5
    October 16, 2019

    Don't return calls from customer to address customer concerns. Seem to try to take advantage of senior citizens. Had problems obtaining items that were... due to me. Insinuated that I was attempting to fraudulently obtain said items. Said there was film showing everything that transpired in regard to receiving items that were due me. I asked to see this "proof" several times but my request was never acknowledged.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, feel free to email me at MattB@JerrysToyota.com if you'd like to discuss this situation further. -Matt Bukowski, General Manager.


    Worked with:
    Ray DeCastro

    Finance Manager

    (4.8) 24 reviews

    Chad Votta

    Sales Manager

    (4.4) 8 reviews

  • 5.0 out of 5
    October 15, 2019

    The salesman, Herman Jones was patient and kind to me, so much so that I purchased 5 cars in one year from him. Go places with Toyota!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ellen for your wonderful review. Herman and the entire Jerry's staff definitely appreciate your continued business. Please let us know any...time we can help you in the future!


    Worked with:
    Christa Kurek

    Customer Care Specialist

    (5.0) 21 reviews

    Ray DeCastro

    Finance Manager

    (4.8) 24 reviews

    Kris Ruhling

    New Car Sales Manager

    (4.3) 44 reviews

    Charles Knudsen III

    Customer Service Specialist

    (4.2) 6 reviews

    Polly Mason

    Customer Care Specialist

    NOT RATED

    Herman Jones

    Sales Professional

    NOT RATED

    Kris Brunson

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 15, 2019

    I was lucky enough to stumble upon this dealership after a slew of terrible experiences from other places in the area. I ran into JoJo outside aka Jonathan... who right away helped me get to test driving the vehicle I had been searching for all day! I really appreciated his kindness and authenticity, and he was very dedicated in helping me get the car I really wanted at a price I could manage! Thanks guys!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such a wonderful account of your experience!


    Worked with:
    Jonathan Bernal

    Sales Professional

    (5.0) 9 reviews

    Chad Votta

    Sales Manager

    (4.4) 8 reviews

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