Reviews
I was working with Andrew (Andrew.
I was working with Andrew ([email protected]) for one week on a used EQS mercedes and I live far away from them so after a long time we had an agreement on the car price and terms. I booked my airplane ticket to fly up and get the car and the finance guy was not available yesterday so we agreed to 10:30 today to get all signatures. We agreed I would only buy the car and not any extras. The warranty price from them was $1000's more than another mercedes dealership. This morning Andrew texted me that his boss would only sell me the car if I bought all the extra items which was never agreed upon before. When I tried to call Andrew, he wold not answer my call all day. I left a few messages for his boss Santiago Florez, and he also did not call me back today. I have passed on other cars since we had an agreement on this car. My attorney suggests to sue Sonic and the dealership for breach of an oral agreement and damages. I will make the decision in the next few days if I do not get a call.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for this experience, David, and understand the frustration given the time and travel arrangements involved. We'd encourage you to reach out to the store directly at 650.631.3065 so this can be addressed promptly.
I was working with Andrew (Andrew.
I was working with Andrew ([email protected]) for one week on a used EQS mercedes and I live far away from them so after a long time we had an agreement on the car price and terms. I booked my airplane ticket to fly up and get the car and the finance guy was not available yesterday so we agreed to 10:30 today to get all signatures. We agreed I would only buy the car and not any extras. The warranty price from them was $1000's more than another mercedes dealership. This morning Andrew texted me that his boss would only sell me the car if I bought all the extra items which was never agreed upon before. When I tried to call Andrew, he wold not answer my call all day. I left a few messages for his boss Santiago Florez, and he also did not call me back today. I have passed on other cars since we had an agreement on this car. My attorney suggests to sue Sonic and the dealership for breach of an oral agreement and damages. I will make the decision in the next few days if I do not get a call.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for this experience, David, and understand the frustration given the time and travel arrangements involved. We'd encourage you to reach out to the store directly at 650.631.3065 so this can be addressed promptly.
Linh and Francisco were wonderful to work with!
Linh and Francisco were wonderful to work with! They were professional, courteous and considerate. Thank to them, I had a great experience at Autobahn Motors!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. Linh and Francisco take great pride in delivering a professional and considerate experience, and we're glad that came through during your visit.
The staff are very helpful, friendly, courteous, and
The staff are very helpful, friendly, courteous, and polite. I strongly recommend autobahn motors to family and friends when looking for their new car
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear the team made such a positive impression, and we appreciate you spreading the word to family and friends.
Negotiation process is effective.
Negotiation process is effective. Good alignment to reach goal. Finance process is transparent and satisfied with clear answers. Sales Team is trained and knowledgeable. Overall experience is excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you, Dong Yu, for sharing your experience with us. We're glad the process felt straightforward and that our team was able to meet your expectations. We hope to work with you again. [email protected], [email protected], [email protected], [email protected]
It was great to do business with Jonathan.
It was great to do business with Jonathan. I got the deal i was looking for. Jonathan was friendly and helpful during the negotiation / deal signing.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We'll pass along your kind words to Jonathan, and we hope to work with you again in the future.
Robert (GM) and Jorge (Sales Consultant) were incredibly
Robert (GM) and Jorge (Sales Consultant) were incredibly professional and friendly in helping me through the process of leasing a new GLE 450. I would highly recommend their team - they go above and beyond!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Will! We're glad Robert and Jorge made the leasing process such a smooth experience. We'll be sure to pass along your kind words to them and the rest of the team.
The best experience buying a car.
The best experience buying a car. I knew what I wanted at what price point and my advisor got me exactly what I asked for. Francisco also spent time with me making sure I was satisfied and helped me program my car. 4th experience at autobahn. Would not go anywhere else!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Lisa! Your continued trust in Autobahn Motors over four purchases means a great deal, and we're glad Francisco made sure you left completely satisfied.
David was knowledgeable, helpful, and very
David was knowledgeable, helpful, and very customer-oriented throughout the whole process. Everything felt smooth, straightforward, and well taken care of from beginning to end.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sandra. We're pleased to hear the experience felt seamless, and we'll make sure David knows his efforts were appreciated. ([email protected], [email protected], [email protected], [email protected])
?????????? I had a wonderful experience purchasing my
?????????? I had a wonderful experience purchasing my car from this dealership. The team was very attentive, professional, and incredibly courteous throughout the entire process. They made everything easy and completed the paperwork quickly and efficiently. I truly appreciate how responsive and helpful they were. The whole experience was smooth, stress-free, and pleasant. I am very happy with my purchase and grateful for the excellent service! Thank you so much for making my car-buying experience such a positive one. I highly recommend this dealership!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Cholponai, for the kind words and for choosing Autobahn Motors. We're pleased the process felt seamless from start to finish, and we hope to welcome you back whenever you need us.