Reviews
Stevens Creek Subaru
Friendly people and great service. Ben was my sales person and he handled everything in a professional manner. It was a great pleasure dealing with him and he made sure everything was covered before I drove away in my new car. He's made my buying experience a great one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edwin, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Ben was able to meet your needs. At Stevens Creek Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service
As soon as I arrived in reply showed up and did not waste time with me. Also he was very kind and gentle with me, showed me what I liked
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sysawat and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our staff was there to provide you with such exceptional service! Thank you again and be sure to like us on Facebook to catch great service specials. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Purchase of our Outback
Payman listened to what we were looking for and the price range we wanted. He never pressured us and answered all our questions completely. He is knowledgeable about the Subaru and informed us what to expect with our purchase of the 2016 Subaru Outback we ordered. We enjoyed working with Payman very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, it was a pleasure to read about your car buying experience working with Payman. Congratulations on your new Outback! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Subaru Stevens Creek - Salesman Shane Amirkiai
I was immediately helped by the team and treated with respect. All of my questions were welcomed and I never felt rushed or put down for the simplicity of my level of knowledge. I began looking alone on the lot and within two minutes I was greeted by a mechanic/service team member who immediately got a sales team member to promptly work with me. As I later discussed numbers with the salesman, he brought in someone from financing to clarify a few questions I had about my unique finances. The team works seamlessly and it was the most impressive component of my experience, along with the genuine friendliness of every single team member. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Shane was able to meet your needs. At Stevens Creek Subaru, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
The staffs are super nice, patient and efficient!
I arrived the service center on time, but still need to wait for a while due to the staffs were servicing other clients. But the staffs are super nice, patient and efficient! Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ka and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our staff we're there to provide you with such exceptional service! Thank you again and be sure to like us on Facebook to catch great service specials. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Steven's Creek Subaru - THE BEST IN THE WEST!
This service team is an all time winner! I know that my Subaru is being serviced by the best technicians in the industry. I feel like they love my Subaru as much as I do!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great Experience
It was a quick and smooth process with excellent staff who all were able to answer my questions. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's what we like to hear, Megan! It's great that our staff we're able to help you and make sure the entire process went smoothly! Thanks for the 5 star review! All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Excellent service, highly recommended!
There is a very comfortable sitting area (with donuts!) for waiting and very friendly staff. Tony (my service advisor) went out of his way to get an unexpected special part for my car by sending someone out to buy one and install it while i waited. I was at the dealership for nearly 6 hours for my 90K service plus some extras. Tony made sure to give me updates along the way and help get the service done as quickly as possible. I felt like I was a valued customer, and my car received top quality repairs. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kimberly, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Tony was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Convenient Service on a Saturday Morning
Service advisor was very nice and explained exactly what was going to be performed during the service. She was also good about giving me updates on my car, while I waited. The dealership was a bit overloaded in my opinion, but they handled it as best as they could. Subaru is a growing brand, so I expect them to expand accordingly in the next several years.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rowena, thank you for the awesome feedback! You're right, our service advisor is an excellent advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Be well, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service at Stevens Creek Subaru
Everything was smooth and there was excellent communication from the service manager. It is also nice to have the coffee machine in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for your kind words! We are very happy to hear that it was a smooth process for you as we know servicing a car takes time out of your day. We look forward to seeing you for your next service appointment! And make sure to like us on Facebook to get a hold of the latest deals. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com