Priority Acura Hours
Welcome to Priority Acura, the premier Acura dealership in Chesapeake, Virginia serving Norfolk, Virginia Beach and Hamp
ton Roads area. We have a nice selection of new Acura cars and SUVs for sale at remarkable prices. Additionally, we have many used vehicles to choose from. Our dedicated staff's number one priority is to provide exceptional customer care for each guest visiting our dealership.
"Where We Make YOU a PRIORITY!!"
Read reviews that mention:
I???m extremely disappointed in the dealership pre certified program. My sales person and his manager talked me into getting a pre certified MDX. Not only... did it stink with smoke and have to replace all the tire in the first year I own it. Can???t imagine that it can be pre certified with such old tires!
We'd like to thank you for taking the time to provide us with feedback. We are sorry that you had an unfortunate experience. This was not our intent...ion and we apologize. We work hard everyday to provide our customers with an exceptional experience here. We want all of our customers to feel appreciated. Our hope is that you'll give us an opportunity to redeem ourselves. Thank you for being a part of the Priority Acura family.
I was searching for a 2018 TLX Acura via the internet. I came across several dealerships and decided to compare prices. After receiving the first quote... from Priority Chesapeake I countered that I had received a lower quote from another. When Tammy Coleman contacted me with the second quote I could not refuse the offer . Then I told her that it would be several weeks before I could take ownership because I live almost 1.5 hours away. Guess what ,she told me she would bring it to my home needless to say three days later I took ownership of a brand new 2018 TLX Acura. I was not disappointed. Thank you Tammy C. for making my transaction easy and painless.
Ms. Gloria, thank you for taking the time to provide us feedback of your experience. Tammy does a great job and goes above and beyond for her custome...rs. We are always happy when we succeed in providing someone with and exceptional experience. Thanks again, welcome the the Priority family, and enjoy that awesome TLX!
I've taken both of my car for service with excellent results. Never any issues. Had a problem with a seal and they stood behind the repair 100%
Great customer service! Called back in a reasonable amount of time. Answered questions fully. Very knowledgeable on the car and all it???s features.... Highly recommend Acura Priority.
Saleslady, Tammy, was great! Not pushy, showed features, answered questions. Brave enough to go on a test drive with me! Great support after the sale!... Thanks, Tammy!!!
Thank you! We appreciate the feedback. Tammy does an excellent job for us and we are happy that she provided you such a great experience. Welcome t...o the Priority Acura family and we look forward to continuing to serve you now and in the future! Thanks again!
Tammy did a great job of finding my wife and I the cars that were perfect for us. She worked with the finance team to get our payments where we needed... thembto be to ensure we could enjoy the best vehicles Acura had to offer. Great Job Tammy!
Thank you, we appreciate your kind words. Tammy does an excellent job going over and above for her clients. We are so glad you chose to give Tammy a...nd Priority Acura a chance to earn your business. We do not take that lightly as there are many options out there. Welcome to the Priority Acura family and we look forward to continuing to serve you now and in the future!
My family purchased theee vehicles from Tammy C at Priority Acura. Is is the easiest person to work with and truly becomes your family when you purchase... a car from this dealership!! I would recommend anyone in search of a car to go see her directly. She made the process easy, smooth and most importantly pressure free!! I will continue to return to her!
Thank you for taking the time to leave a review! We really appreciate hearing from our customers. It's great to hear that you enjoyed your experienc...e with Tammy! She does an awesome job. We'd like to welcome you to the Priority Acura family and we look forward to our continued relationship! Thanks again!
We needed a car, but I dread the process of buying one. The dealership and our salesperson, Tammy, made it quick and painless. They were all helpful and... very nice. I wouldn't hesitate to come back.
It's always great to hear back from our customers. We are so glad that Tammy provided you with such excellent service. As always, we appreciate your... business and welcome you to our family here at Priority Acura! Thanks again.
I was greeted with a smile and was treated like royalty from the beginning to end of my car buying experience. Tammy was simply awesome and I will be... recommending her to all of my friends and coworkers. Thank you Tammy!
Thank you so much for the review. Tammy does an exceptional job here and we are glad that you enjoyed your experience with her. We appreciate your b...usiness here and strive to provide excellent service even after the sale. Again, thank you and we look forward to our continued relationship. Welcome to the Priority Family!
This is long, but gives you an idea of their practices. Back in 2007 was my very first experience with this service department. I went in for a window... regulator going out. It was like that when I bought the car, but could not have the dealer in S. Florida do it due to time restraints. I was told that because my window is tinted, it causes more strain on the motor and Acura will not cover it under warranty. I left and went to Hall Acura and they had no issues. I stayed with them. Fast forward to last year, we bought a car from Hall Acura for my wife. Her car started making strange noises and we didnt want to take it all the way to Hall, Priority was closer. They could not reproduce the noise until I showed up and miraculously the noise is there. Sounds funny to me. They fixed the warrantied issue. Fast forward again to last week, I took the original car in for some maintenance that I was not comfortable doing myself. I was told at appointment scheduling that it would be $415. When I dropped off the car, I was told that it would be $500 and something dollars. Yeah I wasn't going to pay that when you told me something else before. I just did the oil change myself with full synthetic mobile1 oil and filter three days earlier. I told them do not do the oil change part of the service. That was going to take $40 off the price. They had my car in at 9:30 am. i was driving by at 3:30pm and the car had not been touched. It had been sitting all day. This maintenance also was supposed to include an inspection. I was told that the car would be ready in 2 hours. How the xxxx could a coolant flush, tranny flush and a proper inspection be done in 2 hours? I showed up at 5:30 and the car was not ready. When the car was finally ready, I get the paperwork and they claimed I needed an alignment. I asked for the paperwork and they could not produce it. They couldn't because they never checked it in the first place. I look at the paperwork after I left and notice that the oil change was completed As soon as I got home I looked and confirmed that they did the oil change with a honda filter. They dont use full synthetic with their basic oil change. So I got downgraded oil. We will see if they fix it like I was told at my next appointment. Now with my newest car. Brought the car in for a transmission issue which is under warranty. Was called and told that the first thing they wanted to try to fix the issue was fluid change before anything else is tried. I was going to be charged for this. Acura recommends the change at 60,000 miles. I still have 17,000 to go. I was told that the dealership recommends at 35 to 40 thousand to change it. Acura knows more than your service department. So I wasnt going to pay for something that isn't absolutely required. If you want to do a fluid change to MAYBE fix an issue on a component that is covered under warranty, then the customer should not have to pay for it. I explained this and was told that I would look into it and give me a call back. 6 1/2 hours later, I called and was told that they were done. I never got a call back. Come to find out, fluid change was never done, but there was a software update done. Still I was never called back. Again, I get poor service from this. After the next appointment, I will never be going back. I highly recommend that you do not use this place for anything.