Priority Acura Hours
Welcome to Priority Acura, the premier Acura dealership in Chesapeake, Virginia serving Norfolk, Virginia Beach and Hamp
ton Roads area. We have a nice selection of new Acura cars and SUVs for sale at remarkable prices. Additionally, we have many used vehicles to choose from. Our dedicated staff's number one priority is to provide exceptional customer care for each guest visiting our dealership.
"Where We Make YOU a PRIORITY!!"
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I was searching for a 2018 TLX Acura via the internet. I came across several dealerships and decided to compare prices. After receiving the first quote... from Priority Chesapeake I countered that I had received a lower quote from another. When Tammy Coleman contacted me with the second quote I could not refuse the offer . Then I told her that it would be several weeks before I could take ownership because I live almost 1.5 hours away. Guess what ,she told me she would bring it to my home needless to say three days later I took ownership of a brand new 2018 TLX Acura. I was not disappointed. Thank you Tammy C. for making my transaction easy and painless.
Great customer service! Called back in a reasonable amount of time. Answered questions fully. Very knowledgeable on the car and all it???s features.... Highly recommend Acura Priority.
I've taken both of my car for service with excellent results. Never any issues. Had a problem with a seal and they stood behind the repair 100%
Saleslady, Tammy, was great! Not pushy, showed features, answered questions. Brave enough to go on a test drive with me! Great support after the sale!... Thanks, Tammy!!!
Thank you! We appreciate the feedback. Tammy does an excellent job for us and we are happy that she provided you such a great experience. Welcome t...o the Priority Acura family and we look forward to continuing to serve you now and in the future! Thanks again!
Tammy did a great job of finding my wife and I the cars that were perfect for us. She worked with the finance team to get our payments where we needed... thembto be to ensure we could enjoy the best vehicles Acura had to offer. Great Job Tammy!
Thank you, we appreciate your kind words. Tammy does an excellent job going over and above for her clients. We are so glad you chose to give Tammy a...nd Priority Acura a chance to earn your business. We do not take that lightly as there are many options out there. Welcome to the Priority Acura family and we look forward to continuing to serve you now and in the future!
My family purchased theee vehicles from Tammy C at Priority Acura. Is is the easiest person to work with and truly becomes your family when you purchase... a car from this dealership!! I would recommend anyone in search of a car to go see her directly. She made the process easy, smooth and most importantly pressure free!! I will continue to return to her!
Thank you for taking the time to leave a review! We really appreciate hearing from our customers. It's great to hear that you enjoyed your experienc...e with Tammy! She does an awesome job. We'd like to welcome you to the Priority Acura family and we look forward to our continued relationship! Thanks again!
We needed a car, but I dread the process of buying one. The dealership and our salesperson, Tammy, made it quick and painless. They were all helpful and... very nice. I wouldn't hesitate to come back.
It's always great to hear back from our customers. We are so glad that Tammy provided you with such excellent service. As always, we appreciate your... business and welcome you to our family here at Priority Acura! Thanks again.
I was greeted with a smile and was treated like royalty from the beginning to end of my car buying experience. Tammy was simply awesome and I will be... recommending her to all of my friends and coworkers. Thank you Tammy!
Thank you so much for the review. Tammy does an exceptional job here and we are glad that you enjoyed your experience with her. We appreciate your b...usiness here and strive to provide excellent service even after the sale. Again, thank you and we look forward to our continued relationship. Welcome to the Priority Family!
This is long, but gives you an idea of their practices. Back in 2007 was my very first experience with this service department. I went in for a window... regulator going out. It was like that when I bought the car, but could not have the dealer in S. Florida do it due to time restraints. I was told that because my window is tinted, it causes more strain on the motor and Acura will not cover it under warranty. I left and went to Hall Acura and they had no issues. I stayed with them. Fast forward to last year, we bought a car from Hall Acura for my wife. Her car started making strange noises and we didnt want to take it all the way to Hall, Priority was closer. They could not reproduce the noise until I showed up and miraculously the noise is there. Sounds funny to me. They fixed the warrantied issue. Fast forward again to last week, I took the original car in for some maintenance that I was not comfortable doing myself. I was told at appointment scheduling that it would be $415. When I dropped off the car, I was told that it would be $500 and something dollars. Yeah I wasn't going to pay that when you told me something else before. I just did the oil change myself with full synthetic mobile1 oil and filter three days earlier. I told them do not do the oil change part of the service. That was going to take $40 off the price. They had my car in at 9:30 am. i was driving by at 3:30pm and the car had not been touched. It had been sitting all day. This maintenance also was supposed to include an inspection. I was told that the car would be ready in 2 hours. How the xxxx could a coolant flush, tranny flush and a proper inspection be done in 2 hours? I showed up at 5:30 and the car was not ready. When the car was finally ready, I get the paperwork and they claimed I needed an alignment. I asked for the paperwork and they could not produce it. They couldn't because they never checked it in the first place. I look at the paperwork after I left and notice that the oil change was completed As soon as I got home I looked and confirmed that they did the oil change with a honda filter. They dont use full synthetic with their basic oil change. So I got downgraded oil. We will see if they fix it like I was told at my next appointment. Now with my newest car. Brought the car in for a transmission issue which is under warranty. Was called and told that the first thing they wanted to try to fix the issue was fluid change before anything else is tried. I was going to be charged for this. Acura recommends the change at 60,000 miles. I still have 17,000 to go. I was told that the dealership recommends at 35 to 40 thousand to change it. Acura knows more than your service department. So I wasnt going to pay for something that isn't absolutely required. If you want to do a fluid change to MAYBE fix an issue on a component that is covered under warranty, then the customer should not have to pay for it. I explained this and was told that I would look into it and give me a call back. 6 1/2 hours later, I called and was told that they were done. I never got a call back. Come to find out, fluid change was never done, but there was a software update done. Still I was never called back. Again, I get poor service from this. After the next appointment, I will never be going back. I highly recommend that you do not use this place for anything.
We purchased a new 2017 Acura RDX from Priority Acura in Dec 2016. At the time of purchase, the sales manager who closed our deal promised to get me a... Priority Automotive jacket which never happened. I asked my salesman on two occasions how I could get a real owners manual vice the CD that came with the car. Salesman promised to look into this and get back with me. My salesman never got back to me on either occasion. I later found the info on how to get a real owners manual on page 3 of the quick reference guide that came with the car. If the salesman ever read the quick reference guide that comes with each new Acura, he would have know this info. Fast forward to April 2018. We wanted to sell our RDX as we needed something different. I took our RDX to four local car dealers to see if they were interested in buying it. Priority Acura gave me a purchase offer and it was the lowest of all four dealers. A couple of weeks later, I was looking at their purchase offer and noticed that they showed my RDX as just having the Technology package. My RDX actually had Technology, Acura Watch, and Advance package which definitely added value to the vehicle. I took their offer back to my salesman and explained their error. My salesman agreed that that their seemed to be a mistake and promised to get the sales manager to review the purchase offer the next day and call me with an update. As expected, I never got the call back, so I went back in two days later for an update. My salesman explained that they had not gotten to my issue yet as they had just been so busy selling cars. He promised to look in to the situation that day and get back to me. I knew when I left the lot that he would not call me back. I ended up selling the car 2 hours later to one of the other dealers in the Priority Automotive Group for substantially more than Priority Acura offered me.. I took my RDX in for my free oil change one time and that did not go so well either. Acura recommends that the oil be changed every 12 months at a minimum. My RDX was built in Oct 2016 which means the oil in the engine was at least 12 months old in Oct 2017. I took it in in Oct 2017 for my free oil change and they did not want to give it me. They said the 12 month period started when I bought the vehicle and not when the oil was actually put in the engine. Had I listed to the service adviser, the original oil would have been in my engine for 16 months vice the 12 month maximum recommended by Acura. In summary, we were treated well when shopping and got a fair price. However in my experience, the dealership did not follow through on anything after the sale.