Checkered Flag Honda

I am writing this review to express my deep dissatisfaction and outrage regarding the recent service experience I encountered at Checkered Flag Honda. My 2019 Honda Civic suffered an oil leak issue, which led to the necessity of towing the vehicle to your service center on January 5th. My discontent with Checkered Flag Honda dates back to July when I visited the service center for an oil change. During this visit, despite multiple confirmations from the staff, I was left stranded for over two hours without the promised Uber ride to my workplace. This negligence resulted in significant inconvenience and explanations owed to my employer for my delayed arrival. The situation exacerbated in December when I discovered a gas leak in my vehicle. Despite scheduling an appointment with your service center for January, two days before the scheduled date, my car signaled an error, prompting me to check the oil. Fearing for my safety, I arranged to have the car towed to your center early, seeking assurance regarding this action from your representatives, which was granted. Upon inspection, your team attributed the issue to Firestone, stating that they had left the oil cap loose during the last service. However, this information was incorrect, as it was Checkered Flag Honda who had conducted the preceding service and failed to properly secure the oil cap. This mistake caused immense frustration and placed an unnecessary financial burden on me. Furthermore, when I was informed that my vehicle was ready for pickup and instructed to pay through a provided link and arrive at the service center by 8:30 on a Saturday, I promptly adhered to these instructions. Despite arriving at 7:30 as instructed, the facility was inexplicably closed, demonstrating a complete lack of coordination or accuracy in providing correct operational hours. This was a significant inconvenience after following the given instructions meticulously. What compounded my disappointment further was discovering a Checkered Flag Honda flyer the next day, outlining the benefits available to customers purchasing a Honda vehicle from your dealership. These benefits included towing and rental services, services that would have been invaluable and greatly alleviated the stress I endured during this ordeal. Despite my repeated communications regarding my predicament, no such considerations were offered to me. This entire experience has been nothing short of a nightmare, tarnishing my trust and confidence in Checkered Flag Honda's service reliability and customer care. I can sincerely say the next car I buy will not be with Checkered Flag Honda.

I was in your facility for car inspection on 1-2-24. I was very pleased that the advisor who processed my need was Josh who was very courteous, helpful and knowledgeable. This is in contrast to my experience there a year ago with an advisor who I was informed no longer works there.

Although the service was prompt and effective, I experienced some difficulty in being accepted for service and reaching that point. I am technologically challenged and thought that I had completed the process to schedule the appt. on line. Even after I showed her on my phone where I had attempted to schedule, she said that there was no indication that I had scheduled an appointment. I almost begged and she finally stated that I could wait for it. Thankfully, it did not take as long as she had indicated, even with two extra things that she came to say were needed ( in addition to my request for a state inspection).

The responsiveness of everyone involved was excellent. Agents were more honest about legitimate needs of my vehicle. After about 7 years, this was a much better experience than most of my past visits.

The sales team was exceptionally straight forward and easy to work with. The experience was fast and effecient and I felt taken care of.

My advisor made my experience easy and convenient. Love how clean waiting lobby and complementary coffee lounge was. Wonderful place!

Friendly staff and eagerness to help. No long waiting process. Was able to test drive after a walk thru of getting to know the Passport specific features. Driving it made me fall in love with it even more!!! So happy about my new Passport Trail Sport! Confident that I definitely made the right decision.

No hassle, no frills, no hidden agenda. Everyone was straightforward and fair. I got an extremely reasonable offer on my trade in as well with no haggling. Lucas and MacKenzie were awesome.

Josh Braun is very professional in dealing with customers. I really felt valued whenever I see him. He answers questions professionally and to the best of his ability. Another person I'd like to commend is Jonathan who answers my questions when Josh is off.

My service writer Stephanie made this experience 5 stars! She communicated the whole time, made me feel welcome. I couldn’t get off work in time to make pick up, but she even stayed late so I could still pick up my car.