Reviews
Great service, disappointing repair
Friendly, punctual, clear explanations. The service department plugged a leak in my tire caused by a nail puncture. Low Tire Pressures light came back on 4 days later, so it isn’t fixed, but they tried.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am very sorry to hear that you feel your needs were not met during your recent visit with us, Margaret. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Change oil
The service is not better but worse. They forget to reset the maintenance light or they don’t change the oil!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. I look forward to speaking with you. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great service
Stephanie is absolutely the bees knees. She got me in and out and even set up my appointment and made adjustments for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordan, thank you for taking the time to share your feedback. Each employee is a valued member of the Checkered Flag Honda team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great salesman
My Salesman Benjamin Mungaithe, he’s the BEST! He called me frequently with updates, answered questions, very patient! I’m a happy, satisfied customer because of Ben!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Friendly Advisor/ Smooth Process
My Advisor Jonathon was amazing and friendly! Service went smooth and I like that Checkered Flag sends a text message link to show you what service was performed or what’s recommended and if you like to proceed with the recommendation. The only reason I gave C.F a 4 star-bought the car in Oct 2023 with 5k miles and when C.F did oil change and inspection yesterday they had one item in yellow. I work from home and drive to DC once a month.Why is the injection fuel needs cleaning already for $230+.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Latoya, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Always clean everytime I visit them.
The Customer service was great and cleaning of the Establishment was Excellent. The Entire staff was friendly those that I came in contact with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Sabrina! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Checkered Flag Honda again! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great Service
I liked the timely service, and my service advisor was very friendly. My work was also completed right on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Dennis! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Helpful, friendly, knowledgeable
I always have a good experience getting my Honda CR-V serviced here. Helpful, friendly, knowledgeable. Wait times tend to be fairly long, but they appear to be working on that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Mary. I do appreciate your loyalty as well as your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Excellent in every way
Bought my vehicle almost 5 years ago. They have been excellent, even after the purchase all the way until present. They are able to address all of my concerns in such a professional and caring manner. Vehicle maintenance is priced reasonably transparently. The techs are freaking fantastic, they are thorough and efficient. Cee (?, hopefully I didn't mess up her name, I was emotional) even kindly agreed to take a look at my undercarriage when I had a concern about a possible foreign object placed on my vehicle. I've dealt with recalls before and they've kept it fairly painless for me, lol! Everyone I've interacted with has been nothing but professional and kind every time I come in. I'd highly recommend this location for your vehicular needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Kind and helpful staff
Got exactly what I wanted for a reasonable price and everyone that works there was extremely nice and helpful. Things I didn’t wish to add to my car were still fully explained and when I said I wasn’t interested I wasn’t pressured into changing my mind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adina, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com