Reviews
Great all around
This is my second time leasing a vehicle with Checkered Flag Honda and both times have been great. The agents are so helpful and informative. I always refer people to Checkered Flag.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katherine, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Quality service, but other factors have declined.
My service agent, Brian Giles, was outstandingly professional, knowledgeable, thorough, and personable. He has a remarkable ability to remain calm and focused in the midst of constant interruptions. I'm concerned that something has changed within the core of the front end of the customer service experience. Lines were long, customers frustrated and irritated, and staff weren't confident in their positions.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, thank you for providing this feedback about your experience at Checkered Flag Honda. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to me at your earliest convenience. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Extra Service
I was scheduled only for the car's first oil change but additionally they accommodated me for the car's first inspection
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Checkered Flag Honda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great service
John was very helpful an keep us informed of the progress.the facility was very clean, and our service rep was very polite and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great sales experience
It was a great experience. David Haydu took great care of us, and from our first conversation to the completion of our purchase he was professional, helpful and personable. He is a asset to the Checkered Flag team. Aaron was also very helpful in diligently looking for financing options to help get us the best rate for our loan. Great experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ross, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Checkered Flag Honda. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great service
How helpful they were, and they made sure you understood what you were signing . Definitely recommend seeing David as your representative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keitrey, we cannot thank you enough for your wonderful review of Checkered Flag Honda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
This is the worst service I have ever seen.
This is the worst service I have ever seen. I will not ever do business with again Replace parts that were just done and didn’t fix it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Anthony, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
This cart was towed in and diagnosed at anther shop I already looked at but the shop had a better computer so they said it need programming an a module That what I had thought iWork in the shop20years ago I had replaced the push botton and they said that one was bad so the put another one in didn’t fix it then the replaced bcm and programs do not trust them take it to anther Honda shop very shady 16 days latter they take advantage of customer because they don’t think you now any thing this is the fist time I have had the shop work on I always work on my cars for 40 years save your self a headache Take it to another shop this is the worst service I have ever seen don’t trust them
New Car
The sales rep were Amazing! I worked with Alexis and Marissa who knew exactly what type of SUV fits my personality. They made my car buying experience feel less like a sales pitch and more about the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Jean! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Service
It was done without any problems. It is becoming a problem when I keep getting surveys to complete. Truthfully it take all day to get a minor repair. Before this service I had a nail in a tire and went there and was tod I would have to leave the car overnight.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, William! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great Experience, Clean Facilities, Nice waiting a
Very quick, greeted by Stephanie, all employees that I saw were very friendly . Wait time was minimal. Was able to get to my daily Running
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com