Sutton Ford

Please be informed that this rating is solely based on my conversations with Service Managers of the dealership and the dealership as a whole. Unfortunately I have to give Sutton Ford a low score this time. When it came down to the actual service being completed and conversations with Service Managers, I am extremely concern about their acknowledgment and overall thought of what would have happened had I not been consist in bringing my vehicle back when I continued to have the same issues with my vehicle; even after being serviced and corrected several times. I count on the specialist at the dealerships to assess the issue and fix it. And when the overall issue would have caused a serious accident for myself and my toddler had it not been fixed, I’m highly concern. As a long time customer of Lincoln vehicles and dealerships, it’s concerning that the overall safety wasn’t considered in this situation. Yes, the cost of labor was compensated for the misdiagnosis/inconvenience, but I believe that paying for anything in addition should not have been asked. Especially had the original reason for me coming into service for the past month (4 times) was never fixed. The managers attempt to give reasons as to how this issue could have been overlooked; but all I can think about is that as a parent, I have a toddler riding with me, and we could have been badly hurt. I’m thankful that I was persistent enough to keep coming back for them to check on it. But if I would have taken their word that they fixed the original issue, and disregarded the continued problem I was having with my vehicle, I couldn’t image what kind of damage would have occurred. Overall, the conversations I have had with the Service Managers of this location, confirmed that customer service and overall customer safety is not a priority! And I cannot continue to have my car serviced or even purchase my next vehicle from this dealership. I’m a parent above all else, and my child and my safety are extremely important to me!

Tiffany was very friendly and knowledgeable. She listened to what I wanted and made sure I was able to test drive the cars I was interested in. She was also able to get me the payment amount I wanted which was great.

My service was great, customer service was excellent on multiple occasions. Clean car when the work was completed. I’ll continue to do business there.

Very fast and good service always . Nice and friendly staff . Will return next I need a oil change. The tire quote was higher the Firestone.

Good service; Tech friendly. Got me a good price on my tires. Clean waiting room. No noise professional people. Moreover I got a good deal.

The service was good and the staff was professional. I went to the quick lane service. The wait was timely. My service was for an oil change.

I always have good experiences and service when I go here they always treat me well! I have another dealer closer to me but choose to come here!!!

Excellent service as usual Melissa is great. Very attentive to my needs. She’s always going beyond to make sure my car gets in and out. She communicates regularly to keep me updated. Melissa is the primary reason I bring my car to Sutton. Have gone to other dealership s and wasn’t happy with the service. I came here loved the service and when I got ready to purchase another Lincoln I chose Sutton.

Rusty was a good sales person! He listened to what exactly I wanted and found something in my budget and did everything he could to make sure I left with a car that day

We drove 4 hours to this dealership and were not disappointed! The price was better than any other offers. Beyond the price, the service was astounding. We have purchased several cars and have never had such a seamless and pleasant experience. We won’t hesitate to return for our next purchase.