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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great job!!!Great job and fantastic work. Service is...

Great job!!!Great job and fantastic work. Service is always good.good job. The dealership is so close to my house and very convenient. The area is great also!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Check in was great. It was done in a timely fashion. I...

Check in was great. It was done in a timely fashion. I kinda worried though due to what happened at my previous visit and something valuable disappeared from my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Whenever I bring my vehicle in for service, I'm treated...

Whenever I bring my vehicle in for service, I'm treated with the best customer service. Everyone makes you feel welcome and your business is appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I enjoyed the ability to receive service without making...

I enjoyed the ability to receive service without making an appointment. The service writer was very friendly and helpful in making me aware of using my earned credit to pay for my bill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Anita Sutton was awesome on getting this deal for me, but...

Anita Sutton was awesome on getting this deal for me, but the manager was talking to Anita while we were doing my paperwork was very rude, basically yelling at her in front of me making me feel like my business was not good enough. But Anita was awesome and deserves a raise lol.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service was good. Friendly and courteous. Called right...

Service was good. Friendly and courteous. Called right away to let me know my car was finished. Gave appropriate information. Washed car so it was clean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Melissa and her service team provided exceptional service...

Melissa and her service team provided exceptional service and customer focus as always. My automobile was serviced, repaired and detailed in a reasonable timeframe and I am satisfied with the result.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I only use Sutton dealership auto service for all my...

I only use Sutton dealership auto service for all my vehicles. Quality, dependable, and quick service, every time. Cost is reasonable and you leave after they wash your car for free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and work was done in a timely matter and...

Great service and work was done in a timely matter and Jillian is a great service rep I personally think she deserves a raise Asap

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very disappointed with Sutton they charged me a lot of...

Very disappointed with Sutton they charged me a lot of money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and I had to pay a lot for a new rim

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Please give us a call so we can rectify the problem. We apologize for the inconvenience 708-720-8060