Reviews
Was having a problem connecting my phone to mysync system...
Was having a problem connecting my phone to mysync system in the car. Then I needed them to place the protective piece that had been knocked halfway off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tiffany was great helping me from start to finish.I went...
Tiffany was great helping me from start to finish. I went to get a f 150 and I looked the internet review to get the right sales person and they were right, Tiffany never push for the sale and always give me the space and time to take the right decision. Definitely my next purchase will be with her in same dealer if possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Have purchased 1/2 dozen cars over the last 30 years....
Have purchased 1/2 dozen cars over the last 30 years. Great sales, parts and service department. Will keep coming back whenever possible for all my vehicle needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
SUNOWL5950@MSN.COM
I am very pleased with the service done to my vehicle. The Auto Butler service and the cleaning of the vehicle inside and out was very good!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rosemary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
The customer service is excellent... I love the shuttle...
The customer service is excellent... I love the shuttle service option and I also like that the staff is very knowledgeable about the different types of services that are offered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
If the problem with the battery we’re determined the...
If the problem with the battery we’re determined the first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was done - we wouldn’t have to turn off the warning light every time the car was started. During a Boston trip these were major aggravations that could have been avoided and not messed up our vacation! Otherwise Sutton Ford has serviced us well in the past. Bob pustaver 708-8454839.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I came in on Saturday purchased a vehicle and notice that...
I came in on Saturday purchased a vehicle and notice that there was something wrong with the backlight panel went back they were very rude.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize that you did not receive friendly service when you came back. We tried to explain the taillight and that used vehicles cannot be fixed to brand new but we did not intend to come off rude.
Anita Sutton and the assisting Ford members were...
Anita Sutton and the assisting Ford members were courteous, friendly, and dedicated to getting the job done! We strongly consider returning to Sutton for future vehicle purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
The customer service person was great... She made sure that I was dropped off and picked up in a timely manner. I was able to leave the vehicle go to work nice job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alan, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Overall Service
Excellent work on repairs Facility is neat clean with COVID-19 guidelines as recommended by scientist Friendly, professional, customer service representative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Annie, we're pleased to hear everything was completed to your satisfaction! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!