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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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The staff is very courteous. My salesperson Anita Sutton...

The staff is very courteous. My salesperson Anita Sutton was helpful, knowledgeable, kind, took time to show me features on vehicle, made me feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They always do an amazing job. The customer service was...

They always do an amazing job. The customer service was great. They are always accommodating they make me feel like I am receiving great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very professional, knowledgeable and great customer...

Very professional, knowledgeable and great customer service. Abe Ascencio, salesman, was friendly, patient, and knowledgeable and accommodating. He even stayed and assisted with setting up the cell phone features and the Ford Pass App after the contract was signed and the dealership was closed LaToyta McDonald was very professional, warm and friendly and quick. She reviewed the contract with me and answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They do what they say, when they say they will do it, and...

They do what they say, when they say they will do it, and for a fair and honest amount. It’s good to deal with people that you can trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sutton Ford

Wonderful experience - salesman Abe Ascencio was experienced and very knowledgeable about the vehicles. The process took about 2 hours. In the past, I have experienced 4 hours process when purchasing a car. Also, he was very helpful assisting with setting up my cell phone features.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marlene, we are glad we could help! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Warm, friendly professional employees with exceptional...

Warm, friendly professional employees with exceptional great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. Sorry, I don't know his name. I'd like to say thanks again. He took care of my vehicle on both visits. Excellent work. Julian's explanations were clea, as well she kept me updated thoughout the process. I just want to say, "Thank you."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and Jillian was a great customer service...

Great service and Jillian was a great customer service rep, she was extremely polite. Jillian was informative. I would bring my car back again. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was very pleased with the service that I received on my...

I was very pleased with the service that I received on my vehicle. They were professional, quick, and accommodating to all of my needs. It was much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They charged me a lot of money and didn’t fix the problem...

They charged me a lot of money and didn’t fix the problem the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Unfortunately, as complex as vehicle are, sometimes Ford does not provide solutions for every fix but there is a cost to the technician looking, diagnosing and attempting to fix. We apologize for the inconvenience.

Eric was extremely helpful and so was all of the staff my...

Eric was extremely helpful and so was all of the staff my only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not cleaned

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.