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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great service was communicated about everything the whole...

Great service was communicated about everything the whole way through. Updated me on each and every step along the way. Called me directly and let me know when the car was ready and the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very nice staff. Considerate and offered to take me home...

Very nice staff. Considerate and offered to take me home if I didn't want to wait in the service center. Check out ladies ok. I would rate it higher if waiting area was larger and more comfortable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The overall service was ok. I just have to take it back...

The overall service was ok. I just have to take it back because it sounds worst than when I brought it in. I'm planning to get back up there in the next couple of days. Hoping the issue will be corrected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It’s disappointing when you have a new car that needs...

It’s disappointing when you have a new car that needs servicing, however, Sutton made it easier and gave excellent service. Good job!!!yay yay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I pass no fewer than 2 other dealerships to get to Sutton...

I pass no fewer than 2 other dealerships to get to Sutton for service. Melissa was our service advisor at Terry's in Orland for many years. I have had terrible experience with Rizza service and a poor experience with Currie service , so I decided it was worth the trip to know that I and my vehicles will be treated right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service provided by Jamie and Jillian was...

The service provided by Jamie and Jillian was exceptional. They were very professional and knowledgeable and courteous. I will recommend to the service department to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My experience was excellent. I knew exactly what I...

My experience was excellent. I knew exactly what I wanted. There was no back and forth at all.. My salesperson, Akram Muhammad was very knowledgeable and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Im not really happy about not being able to get all of my...

Im not really happy about not being able to get all of my issues looked at...but customer service was good with keeping me informed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It is always a pleasant visit when I bring my vehicle in...

It is always a pleasant visit when I bring my vehicle in for service. This time I needed a new key made and programmed. I felt save and secure during my visit. Every safety precaution was taken.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First and foremost the dealership was clean and...

First and foremost the dealership was clean and professional my salesman was also professional I really had a good experience with Sutton for from top to bottom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.