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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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My experience with Jessica Harris and Stacey McClain was...

My experience with Jessica Harris and Stacey McClain was excellent. The suggestions for repair were presented concisely, and the service was professional, fast and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Came in for oil change...3 hours later at QUICK...

Came in for oil change...3 hours later at QUICK LUBE...change the name to Sutton Lube,not first time....need to go somewhere else...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We do have an online check in service. We apologize that we have been very busy so times are longer than usual

I really don't have a lot to say I was happy with the...

I really don't have a lot to say I was happy with the service and the wait time was brief, the staff was polite and profrssional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

One of my favorite events for my Escape and me is our...

One of my favorite events for my Escape and me is our auto butler visit! When I pick it up, it is as beautiful as the day I bought it! Pristeen! I am also very grateful for the ride home after I drop it off so I don’t have to sit and wait at the dealership! Quality customer care at Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice dealer.. everything was on point very good...

Very nice dealer.. everything was on point very good service I recommend definitely going back for future repairs or car service on cars thank Sutton ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jilly always goes above and beyond. She is an excellent...

Jilly always goes above and beyond. She is an excellent Cust Service Employee. Always happy with service at Sutton -they do an awesome job! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford’s quick service department is very friendly...

Sutton Ford’s quick service department is very friendly and accommodating to their costumers. They make you feel at home when you go here for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was pretty good, just had an issues wiith...

Service was pretty good, just had an issues wiith securing a courtesy ride to pick car up when done. Brittini was extremely friendly and attentive.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent dealership from sale through maintenance and...

Excellent dealership from sale through maintenance and service of my car. Always very friendly, courteous and trustworthy service and advice about maintaining my car. I could buy my card from anyplace but I choose Sutton because of the staff and their dedication to providing excellent service. Very impressive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Poor service issue was not resolved. I had to rent a car...

Poor service issue was not resolved. I had to rent a car at my expense for two days and the issue still was not resolved. Very disappointed!!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Feel free to call us to discuss 708-720-8087. Unfortunately vehicles are extremely complex machines and some issues cannot be resolved right away