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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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MY FIRST CAR

From start to finish, Sutton Ford made a stressful decision to purchase a vehicle very easy. I was greeted as I entered the lot (I had an appointment). My sales agent, Tiffany, listened to my needs, requirements and request. Answered whatever questions I had regarding the vehicle. She was very patient as i tried to obtain my insurance information. Responded/Follow up on miscommunication about remote start on vehicle. It was advertised but not on the vehicle. She discussed with manager and agreed to install when I decide to bring back to dealership. The finance guy was fantastic as well (can't recall name). Everyone was professional, personable and knowledgeable. Even offered water. And most importantly in this day, everyone wore mask and respected social distance and sanitation requirements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Angela, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

Melissa LeBran is the best service person i work with. I...

Melissa LeBran is the best service person i work with. I always feel comfortable because she let me know what is needed for my vehicle and i am assured the work is done right. That why I came to Ford to purchase the Ford Explorer last year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was taken care of promptly. Melissa is always...

Everything was taken care of promptly. Melissa is always great. The updates were great. Making sure everything gets done was priority. Thank you for your service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tiffany Walker is professional, thorough, and funny....

Tiffany Walker is professional, thorough, and funny. Purchasing a car can be a process within a process, but from start to finish it felt as though I was having a conversation. Nyree F

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The process seemed to take forever, no wiggle room on...

The process seemed to take forever, no wiggle room on sales, even in these rough times , warranty packages dealer package you don’t get any credit when you buy a extended one,

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our online prices are prices so aggressively which is why there is not much wiggle room. Please clarify what you mean about not getting credit

Fast and accurate service, answered all of my questions...

Fast and accurate service, answered all of my questions and gave me several options. A pleasure to do business with. Disappointed they do not carry the Lincoln brand anymore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I enjoyed the service. I even liked the courtesy ride...

I enjoyed the service. I even liked the courtesy ride home. I didn’t think I would get my car back the same day and I did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have always received polite and professional service...

I have always received polite and professional service from Sutton Ford. The service department is always quick and attentive to my car's needs. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Logan (Salesman) was good to work with, attentive to my...

Logan (Salesman) was good to work with, attentive to my needs. Had a great selection of used F150s with low mileage. price seemed fair considering the market. Certified truck was a big plus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick Lane''s customer relations are excellent; they're...

Quick Lane''s customer relations are excellent; they're courteous and respectful. The waiting area was clean and comfortable. Everyone that walked through was friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.