Sutton Ford

Service was fine. My only complaint is that I mentioned my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicated to the cashier, and the associate I originally worked with had left for the day. I had to go through 3 people to apply my rewards to my service. It was a bit inconvenient. Eventually, things worked out. I just wished they had communicated better.

Very pleasant gives updates and is always very respectful. Checked on me and explained to me what was going on with my card. Made me aware of timeframe

This is the second vehicle we purchased from Sutton Ford. This dealership is AWESOME. Sutton’s team members treat you like you’re at a high end dealership. But it doesn’t stop there, they go above and beyond that.

The guys in quick lane are great. They are kind courteous and knowledgeable. They recognize you on sight. They are quick to speak to you when you walk in. The guys in the detail shop Deserve a 100

Had your staff not be extremely friendly I would have put 1. You false advertise. I came into the dealership to look at a used pre certified car priced at 15000 flat on your website. Upon test driving the car, I really did like the car and wanted to purchase it. Regarding pricing, you informed me there was a theft protection installed on the windows, paint protection, and some diamond coating on the windows. This jacked up the price 2000 over the initial price. If this extra junk I never asked for is on the car, don’t false advertise 15000 when I have no way of refusing this extra service which I personally would have never asked for on the car. Thanks for the car, I’ll never come there again.

AVOID THIS DEALERSHIP! From the lack of salesmanship by Vince Yzaguirre to the inability to make things right by Chuck Yzaguirre and for the overall manager of the two aforementioned, David Shoup, to allow me to walk out dissatisfied tells you everything about this dealership. I’d like to stop for a second and praise Latoya McDonald for her high level of professionalism & talent, THANK YOU, Latoya. A couple things to point out: 1. Only provided ONE key to the vehicle and then wanted to charge $260+ for a 2nd key, 2. REFUSED to remove the $1,100 in bogus charges for window etching, leather treatment and paint protection, 3. Allowed me to leave the lot with LESS than a half tank of gas are just some of the issues with this horrible experience. I will NEVER return to this dealership and take the $1,100 “legal”extortion as a “lesson learned” and will absolutely NEVER refer Sutton Ford to any family or friends. This was my first used car experience in 25+ years and I’ll never do it again because of the disappoint I dealt with at Sutton Ford. To be clear, this was not some old & beat up used vehicle but a $40,000+ 2019 Lincoln Nautilus. It’s absolutely the car I wanted, but at the end of the day, it was NOT worth it. Just a friendly reminder, AVOID SUTTON FORD! -JF

Brought car in for brake service brakes had a little play in them when I came back to get the car the pedal went all the way down to the floor I will not return

Bought my car from this dealership and my salesperson and finance person was awesom. Neither were pushy or deceptive. 3 years later I still love my car as if I just bought it. The service section is equally great. I appreciate them telling me the estimated time frame of service repairs so that I can either stick around or come back for my car. Their estimate has always been pretty true. Everyone here has always been courteous and professional.

Great dealership. I was saddened that they no longer sell new Lincolns. Service was fine and great reasonable price. Today was rapid service. I don’t normally use first come first serve.

The car came with pick up/drop off service. However, when needed it is never available.