Reviews
Pleasant, clean and safe facility. Customer service from...
Pleasant, clean and safe facility. Customer service from the service desk is exceptional. The service technicians are knowledgeable and efficient. Excellent service at a fair price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I Am Pleased... My Vehicle Is Running Smoothly......
I Am Pleased... My Vehicle Is Running Smoothly... Problem Fixed!!! Melissa Was Very Helpful Informing Me On Follow Up Necessities!!! Thanks Also For Cleaning Interior And Exterior Of My Dirty Little Focus!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Strong customer service and quality professional work....
Strong customer service and quality professional work. Timelessness in completing job. Great follow up call and text messages. Warm friendly environment and total focus on the customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Never has let me down with the great quality service....
Never has let me down with the great quality service. ONLY Ford I go to and call for regardomy vehicle. They keep you updated and try their best to get you in and out as quickly as possible. Never had any issues and I've bn with them for a little over a year now. Love them!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Didn't know if they could take me in after12 but they...
Didn't know if they could take me in after12 but they took me and I still was out in less than 2hours. Thank You
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am a returning customer to Sutton Ford. I return to...
I am a returning customer to Sutton Ford. I return to Sutton Ford because I always receive great customer service and care. Sutton Ford provided a trade in on my vehicle that was a step up from what I had and was affordable for my budget. I recommend Sutton Ford for all around great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just do not remember being told when I arrived about...
I just do not remember being told when I arrived about how long the service was going to be. I thought I heard 90 minutes, but I must have been mistaken. I also was not aware that I would be receiving emails about the progress of the service. It would have helped to have been told to expect the emails to keep me informed of the status. as it is I found out later in the day that I had those status emails. should have been told to expect them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great salespeople, nice location, really friendly and...
Great salespeople, nice location, really friendly and willing to negotiate. On the contrary, their advertised prices are much lower than what it will be at the store without disclaimer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very prompt service in selecting and finalizing the...
Very prompt service in selecting and finalizing the purchase of my fifth car from this dealership. I keep coming back because my experience with Ford staff has been superb and unmatched by other automobile dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Poor communication and price gouging. Do not recommend. A...
Poor communication and price gouging. Do not recommend. A repair we were quoted almost $2000 for at Sutton cost $500 at another local garage. And after I complained about being bombarded with texts and emails I get another request for a review in my email. Well, here ya go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
