Reviews
Great place. Friendly and helpful staff. I've purchased 4...
Great place. Friendly and helpful staff. I've purchased 4 of my cars from them. Although, I was there for an oil change, I had a random question regarding the cameras that I seen in offices. I end up interrupting Ms.McDonald, whom I've never met before but she gave me her undivided attention and answer the question. Geat customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I received an early morning greeting in the service...
I received an early morning greeting in the service department from Jillian. I had a long wait which was expected. Only wish the coffee machines were working.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I enjoy the atmosphere at Sutton Ford and the service I...
I enjoy the atmosphere at Sutton Ford and the service I receive when I visit. I especially enjoy the care and the concern that they have for the customers 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In Quick Lane staff great & professional. Clients allowed...
In Quick Lane staff great & professional. Clients allowed to sit & wait for car, not 6ft apart, mechanics no mask, when in out my car. Other EEs in hallway heading from QL to cashier, did not wear mask. I had to request copy of the works work sheet, that shows work done and the sticker to show next oil service date.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that this was your experience. Seats have been removed and the remaining are measured to be 6ft apart. We try to enforce masks and the team has been addressed since receiving this review, thank you
Tiffany was absolutely awesome to work with, she got me...
Tiffany was absolutely awesome to work with, she got me into a very nice F-150. Definitely ask for her when you visit the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tiffany is an excellent salesperson. My daughtee and I...
Tiffany is an excellent salesperson. My daughtee and I bought bought vehicles through her. My brother and oldest are considering going through her as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly staff. Explained the process. Called with...
Friendly staff. Explained the process. Called with diagnosis. Gave complete price breakdown of parts and labor. Vehicle was repaired and ready for pickup as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We have never been let down by the Sutton Ford people...
We have never been let down by the Sutton Ford people They are always very professional and courteous we also appreciate the reminders in the mail and in text
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always happy with my service at Sutton,This last visit...
Always happy with my service at Sutton,This last visit however as the Auto Butler was being applied, My back wiper was broken and replaced, I did not know of this until I got home and read my paper work,I also noticed I had a small fee for the wiper that was broken, I was NEVER told of the broken wiper or the fee.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I was very pleased with the customer service. I was given...
I was very pleased with the customer service. I was given many options when picking out a vehicle. My sale rep went above and beyond to make sure everything was taken care of. Great management as well..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
