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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great place. Friendly and helpful staff. I've purchased 4...

Great place. Friendly and helpful staff. I've purchased 4 of my cars from them. Although, I was there for an oil change, I had a random question regarding the cameras that I seen in offices. I end up interrupting Ms.McDonald, whom I've never met before but she gave me her undivided attention and answer the question. Geat customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I received an early morning greeting in the service...

I received an early morning greeting in the service department from Jillian. I had a long wait which was expected. Only wish the coffee machines were working.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I enjoy the atmosphere at Sutton Ford and the service I...

I enjoy the atmosphere at Sutton Ford and the service I receive when I visit. I especially enjoy the care and the concern that they have for the customers 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

In Quick Lane staff great & professional. Clients allowed...

In Quick Lane staff great & professional. Clients allowed to sit & wait for car, not 6ft apart, mechanics no mask, when in out my car. Other EEs in hallway heading from QL to cashier, did not wear mask. I had to request copy of the works work sheet, that shows work done and the sticker to show next oil service date.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize that this was your experience. Seats have been removed and the remaining are measured to be 6ft apart. We try to enforce masks and the team has been addressed since receiving this review, thank you

Tiffany was absolutely awesome to work with, she got me...

Tiffany was absolutely awesome to work with, she got me into a very nice F-150. Definitely ask for her when you visit the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Tiffany is an excellent salesperson. My daughtee and I...

Tiffany is an excellent salesperson. My daughtee and I bought bought vehicles through her. My brother and oldest are considering going through her as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff. Explained the process. Called with...

Friendly staff. Explained the process. Called with diagnosis. Gave complete price breakdown of parts and labor. Vehicle was repaired and ready for pickup as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We have never been let down by the Sutton Ford people...

We have never been let down by the Sutton Ford people They are always very professional and courteous we also appreciate the reminders in the mail and in text

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always happy with my service at Sutton,This last visit...

Always happy with my service at Sutton,This last visit however as the Auto Butler was being applied, My back wiper was broken and replaced, I did not know of this until I got home and read my paper work,I also noticed I had a small fee for the wiper that was broken, I was NEVER told of the broken wiper or the fee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was very pleased with the customer service. I was given...

I was very pleased with the customer service. I was given many options when picking out a vehicle. My sale rep went above and beyond to make sure everything was taken care of. Great management as well..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.