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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Jullian was very helpful & pleasant, I thank her for her...

Jullian was very helpful & pleasant, I thank her for her patience with my questions and concerns about my vehicle also appreciate the excellent car wash!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My Ford was acting up they solved the issue and were...

My Ford was acting up they solved the issue and were professional throughout the whole ordeal. Mechanics did a great job! Overall very satisfied with service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service and always giving me the best deals. I love...

Great service and always giving me the best deals. I love the service at Sutton and great service reps. Jillian is so very helpful. She make sure I aware of my service and cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

2014 Ford Fusion Review -L. Churchill

I would recommend Sutton Fords service and parts department but I was not happy with Sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lynette, thank you for leaving such a great review and high star rating. If you have any further questions or concerns, please give us a call. We're always happy to help!

It was a repairThe people in the department are very...

It was a repairThe people in the department are very professional. Mellisa has been taking care of M y car for 8 yrs and I havecomplete confidence in her and respect her opinion in the care of my auto

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jamie was friendly and quick with getting me transported...

Jamie was friendly and quick with getting me transported home. Great customer service!! My care was completed within before the expected time which I was told.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was able to make an appointment for auto butler at a...

I was able to make an appointment for auto butler at a convenient day and time. I was told it could take several hours. I was told drop off and pick up and pick up of me available. There may be a delay because only 1 person allowed in the car. I was called when the work was done. It was a very good experience. It was confusing that the regular entrance for maintenance was locked and no instruction for an entrance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealer ship was very clean and friendly. My sale...

The dealer ship was very clean and friendly. My sale person had my cars already for me to test drive. I will recommend her again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have used your dealership for years & will continue to...

I have used your dealership for years & will continue to do so.Your employees Jamie,Jillian, Melissa, your guys in Quick Lane, Auto Butler & your cashiers are exceptional. They always go out of there way to make your visit a good one. Even though working with the public can be trying they always act like they are happy to see you. I applaud them for working in these crazy times. Very much appreciate them. Will continue to recommend Sutton because of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They helped me to get a reliable vehicle. They were...

They helped me to get a reliable vehicle. They were friendly and authentic. My expectations were greatly exceeded. I recommended them to everyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.