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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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She was great. She was upfront and real and didn’t try to...

She was great. She was upfront and real and didn’t try to up sell me. She was realistic about the timeframe and took care of all my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was our 1st time visiting Sutton Ford to service our...

This was our 1st time visiting Sutton Ford to service our vehicle. Our service technician was Melissa and she made our experience a great one! I would highly recommend Sutton Ford to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford Lincoln is a great dealership. The staff is...

Sutton Ford Lincoln is a great dealership. The staff is very friendly, helpful, and knowledgeable. I always have a very good experience. The young lady at Quick Lane is amazing, always greets you with a smile. The service technicians are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian's review

Nice people in every department. They accepted the out-of-date coupon because I left the current one at home I wish they could pull up the discounts electronically Thanks, Brian K. Burts

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

For now on I’m only taking my for to ford to have work...

For now on I’m only taking my for to ford to have work done on it!!!! Sutton Ford of Matteson Illinois is the place to go!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I really appreciate the service that I received at Sutton...

I really appreciate the service that I received at Sutton Ford/Lincoln. High five to Melissa and Brian in the service department. They really take great care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good servece

Work done on my GPS system was satisfactory. Job could not lie completed quickly sos I was brought home and kept up to date on service and finally picked up to get my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Our family travels over 120 miles to see Erik. We only...

Our family travels over 120 miles to see Erik. We only trust him with our trucks. Sutton Ford is lucky to have him. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome Service!

Great experience with Sutton Ford's service department. Awesome follow up on my experience, took the time to explain my recall, repair and needed service. Would recommend to Sutton service to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Expensive but good.

Melissa and the other service reps are great to deal with. Sorry you are no longer a Lincoln dealership. At my age I prefer dealing with humans and not kiosks,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.