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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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I was concerned about the battery as I had just returned...

I was concerned about the battery as I had just returned from out of town with my car completely dead. The dealership could not get to me for several days and Quick Lane was able to check my battery in a pinch. Everyone is always helpful. Excellent customer service! I cannot remember the guy’s name (possibly Randy) that helped me but he is always helpful whenever I come there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I received great service at Sutton service department....

I received great service at Sutton service department. Can’t say that for other dealers. I will continue to use Sutton instead of the dealer I purchased my vehicle from. Melissa was great and kept me updated on the repair process. Keep up the great work and customer service!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Every time that I had called Melissa the services...

Every time that I had called Melissa the services provided to my vehicle has always been excellent she has great customer service continue the great work Melissa

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Hi Jillian, all is well. I was quite pleased with the...

Hi Jillian, all is well. I was quite pleased with the services rendered to me on yesterday. I want to thank you and the team very much. 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you from the Professional Service received at the...

Thank you from the Professional Service received at the Service Desk Personnel to the Mechanic to the Cashier. My car was done in a timely manner, overall, Excellent Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent crew Kept me informed of the work being done...

Excellent crew Kept me informed of the work being done kept cost down gave me excellent service enjoy being around thank you for great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sutton Ford is ALWAYS AWESOME

Whenever I have gone to Sutton Ford the experience has been awesome. The service and Quick Lane teams are the best. They are friendly, know their vehicles and always try to give you the best price. Because of the service teams, when I had to buy a new car, I went straight to Sutton Ford. The sales rep, Tiffany, really worked with me to get me the vehicle I wanted at a price & payments I could afford, I purchased the tire and the glass warranty plans. When I had an issue with my tire, it was replaced, NO QUESTIONS ASKED. I LOVE Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

good buy for the price. happy with you. good to have good...

good buy for the price. happy with you. good to have good service. I am glad I came to Sutton Ford. Anita Sutton give me a lot of her time to buy the right car for me.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jamie Vasquez give good customer service. I like going to...

Jamie Vasquez give good customer service. I like going to him when. I do business @ Sutton Ford. Keep up the good wk. He go over and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I’m glad that with the problem I experienced with my F150...

I’m glad that with the problem I experienced with my F150 and thinking I wouldn’t be able to pay for repair the flex plan was AWSOME. Eric was a great help. The first time I was there Dave help and I had another problem the very day I pick the truck up and had it towed back and Eric helped but I didn’t like the idea of having to pay the deductible it should have showed it was more than one problem when showed if it was put on the machine I picked the truck up went straight to my appointment and come out and it wouldn’t start had to tow it back to shop to find out it’s something else wasn’t happy with what happened but Eric and Dave was able to help with both situations. I’m very pleased with both service employees. Thank, You Eric and Dave

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.