Reviews
Great service by caring and committed staff. Team Sutton...
Great service by caring and committed staff. Team Sutton ensured my questions were addressed and provided updates throughout the day. Impressed by follow up and status checks days after maintenance completed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great, efficient service. New place for me, old...
Great, efficient service. New place for me, old dealership service department wasn't cutting it. Glad I have a new place just a few minutes further
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ther dealership was very clean and welcoming. Our...
Ther dealership was very clean and welcoming. Our salesperson was amazing. She made my wife and I very comfortable. She was very helpful in answering all of our questions and getting things around for us. Our financial was very good as well. With getting us the rate and payment we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sutton Ford is the "No Stress Express". When I go, I feel...
Sutton Ford is the "No Stress Express". When I go, I feel like I am at home in their waiting room. Jillian, Paul, Jaime, and Dave are the best service/journeyman reps. Each person is warm, friendly, honest, personable, fair, and quite knowledgable. When I drop my Mustang off for service, I don't want to leave. Sutton Ford should change its name to Sutton Family. Your service department keeps us all coming back for more!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Due to my time of entry, I was not given a tire rotation...
Due to my time of entry, I was not given a tire rotation but offered (@ fee of $9, each) 16 replacement lugs during oil change. Although service had most recently occurred on the vehicle in Oct., 2019 (at Sutton), the information told to me was that "all 16 lug nuts were swollen, and if removed and broken, they'd have to be replaced and [funded] by me." I was not satisfied with this proposal.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I always enjoy coming to Sutton Ford because of the...
I always enjoy coming to Sutton Ford because of the courteous, attentive employees who make sure you are made aware of what is going with whatever your need is and to see it is done in a timely manner and proficient way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erik answer all my question even when he had to say it...
Erik answer all my question even when he had to say it more then once He also let me know when my car is ready someone will come and pick me up
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Melissa took great care of me and the vehicle, as always....
Melissa took great care of me and the vehicle, as always. Jamie Lebran also always takes great care in handling the vehicle servicing. Thanks again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was quick and reliable; the service person was...
Service was quick and reliable; the service person was very polite and communicated concerns well. They actually took me to the service person to show me
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience!!! Tiffany is fabulous at what she does....
Great experience!!! Tiffany is fabulous at what she does. She made the car deal happen and she didn’t take no for answer from the finance company!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
