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Robert Horne Ford

(1,135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

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5000 mile check up

stopped by for our 5ooo mile checkup. Fast service. 'Very pleased with the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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MOTHER (MOM)

This is my Son's vehicle but I was satisfied with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome!!!

Jen is so nice and professional. Love her. My car was done quickly and with a wash!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service

I had a good experience working with the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rock and a Hard Place

This Sales Consultant was amazing and took all the anxiety i felt about making a deal for my new vehicle. I just wanted to again say thank you for making everything easy on someone like me who doesn't know much about new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friendly folks, long wait for basic paperwork

I did a custom order of my 2015 F-150 through Robert Horne. The entire process went as smoothly as possible from agreeing upon a price and preliminary trade-in valuation, to placing the order, waiting for the order and then delivery. There were no surprises. All is not perfect however, forcing the customer to wait around while paperwork preliminaries are dealt with BEFORE the finance man are pretty crazy. The little hand written notes to sign are very unprofessional make me feel like I am working with a greasy used car salesman. I realize this seems to be the culture around the entire valley and I have been in dealerships where this was MUCH worse but it really needs to change. Especially when the customer has already sealed the deal 3 months prior and this is simply the payment and delivery phase.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mike Fackler

service completed in a timely matter & at a very reasonable price, thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Geat cusyomer service.

My oil change service was completely quickly and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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REPAIRS ON 2008 FORD FOCUS

I HAVE A 2008 FORD FOCUS. DAVID DUVALL, SERVICE ADVISOR, IS ALWAYS HONEST WITH ME AMD THIS TIME I HAD MY AIR CONDITIONING CHECKED AND REPAIRED AND PURCHASED A NEW BATTERY. THE SERVICES WERE GREAT, AS USUAL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service area

i brought my truck in to get a noise checked out. The woman in the service area was very polite and kind. The mechanic who checked my truck was also nice. Thank you for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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