Reviews
I am so tired of all the emails I have received since I...
I am so tired of all the emails I have received since I bought this car. Tried to get off list—impossible to get off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Good evening- As I stated in the text message, we will work on our end to limit any further email correspondence to service reminders only. With recently purchasing a car for my daughter it seems that- yes everyone wants to know how the experience went because customer service is our number 1 priority. Thank you again for your business and we look forward to seeing you on your return service visits. Greg Davison-GM 919.895.6516
Poor follow up and quality-car malfunctioned numerous...
Poor follow up and quality-car malfunctioned numerous times after repair; could not get callbacks when requested for numerous days; fuel pump repair needed 3 times and still had check engine light come on so took it to a different Toyota dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone was friendly, patient, and easy to work with....
Everyone was friendly, patient, and easy to work with. Made process fast and efficient. Highly recommend for anyone looking for a new or used vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and this wonderful review of Fred Anderson Toyota of Sanford! Feel free to reach out to us if you need anything. Have a wonderful day.
Good purchase experience and good selection of inventory.
Good purchase experience and good selection of inventory. Offered purchase and lease option and purchase best for me.. Angie did a great job, recommend her and Fred Anderson dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had such a wonderful experience at Fred Anderson Toyota of Sanford! We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience!
The staff was knowledgeable, polite and helpful. Our...
The staff was knowledgeable, polite and helpful. Our salesperson, Richard Covington was outstanding and went out of his way to help us even after the sale was finalized. Love the SUV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the positive review of Fred Anderson Toyota of Sanford! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
We had a great visit when we brought our car in for...
We had a great visit when we brought our car in for service. I like how they get you in and out. Thank y’all for everything.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this positive feedback of Fred Anderson Toyota of Sanford. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
After purchasing a new vehicle, the customer service...
After purchasing a new vehicle, the customer service failed completely. What was said that would be done wasn't done. Service section is poor. Sad.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We are truly disappointed to hear of any bad experience with our dealership with regards to a service visit. Please contact me directly to have a discussion and work towards a resolution. Bryan Newton- Service Director 919.895.6505 Direct
I'm really disapointed I went Saturday, august 1st...
I'm really disapointed I went Saturday, august 1st because I had an appointment at 7:00a.m they took my car around 7:20 and then Julian Hernandez told me I have to wait about 1 hour and 30 minutos but when 45 to 50 minutes had passed he told me that they don't have the parts for my car. He also said the parts would arrive on tuesday august 4th in the afternoon and that he would call me to let me know, but today is august 9th and I'm still waiting for my car service. Julian Hernandez hasnt called me yet. They have a bad service and very irresponsable people working there. They have very, very unprofessional staff.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear that your experience was not a 5 Star visit. I would like to hear more about it and work towards the remedy. Please contact me directly at the number listed below to discuss. Bryan Newton- Service Manager 919.895.6505
Vehicle Properly Serviced
As usual I felt my vehicle was properly serviced. This includes current needs and letting my know anything above normal maintenance coming in the near future. My only complaint is that the elapsed time for service seems long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bgolfer, thank you for rating Fred Anderson Toyota of Sanford so highly! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Overbooked?
Routine recall. Was told, if nothing was amiss, it would take 45 minutes. Took over 3 hrs. MANY cars in line when I arrived on time for my appointment. Service center looked overbooked.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I am very sorry to hear about your experience with the service department. If you could take a 15 minute phone call, I would like to hear more about your visit and work towards a solution. Please call me directly on the number listed below. Bryan Newton- Service Manager 919.895.6505
