2013 Ford Explorer consumer reviews

At only 3 years old the paint started bubbling and peeling off all over my hood and tailgate. This is a very common issue with all ford vehicles because of how they make/finish the aluminum on the hood and lift gate. The paint isn?t able to adhere to the aluminum so it bubbles up and peels off in large chunks even though there isn?t a spot of rust. Ford will always deny your claim saying you drive on the highway to much or wash your vehicle to much. Check out the Facebook group ?ford /mercury peeling paint complaints? and you will see how many people have this. Also, when your check engine light comes on after 80,000 miles and it?s for a crank shaft sensor or cam shaft sensor error, don?t let your dealership tell you I doesn?t mean anything and clear the code for you. It means your timing chain is stretching out and causing timing problems in your motor. Once it finally stretches out far enough and comes out of position then if your lucky it will only cost you about $2500 to replace the timing chain. Or if your unlucky like me, then you will be told your timing chain stretched out and came out of position and hit the pistons in the motor and now your motor needs replaced and even with a used motor it will cost over $5500 to replace because it?s 25 billable hours for the job. Throughout the whole process don?t even waste your time calling ford to see what they will do to remedy the situation because all they will do is make false promises and lead you on for weeks and weeks giving you a never ending run around and then will reject your claim and say there is nothing else they can do for you. Even if they have been giving you the run around for 9 weeks while your car sits and waits to be repaired they think there is nothing wrong with that and they won?t offer to cover even part of the repair. Ford has by far the worst customer service of any company I have ever dealt with and it?s amazing that they keep any customers. Unless the dealership you bought you car from is amazing and willing to fight ford for you then you will get nothing covered from ford ever. Stay away!!!

The car made all my needs especially the I like to travel with all my family. I'm looking for something contrable and spacious for a 7 people.

This vehicle has not held up very well as far as water leaks and rusting. I live in the Mideast with nothing extreme about the weather. I have had several issues with leaking. Water leaks in thru the back roof, rear lift gate area. The drivers side door fills with water when it rains and the drivers door is rusting. My vehicle had 45k miles and the drivers side door is RUSTING at the bottom. the dealership told me it wasn?t covered. So does that mean rusting at 4 yrs old is expected and acceptable???? Never buying another ford.

I never thought about owning a Ford before but for my needs at the time it was the best car decision I?ve made. After looking around the lot I knew I didn?t want anything I had to climb up in anymore but still have plenty of space and features I wanted. It had all the features I needed and space for lots of luggage as well without giving up seating area.

I love the Sporty look of the exterior. Black moldind and black spoke rims really set it off. Interior has plenty of leg room, also 3rd row seating is a must when traveling with my grandkids. Also love the fold down seats when hauling my bargains from shopping adventures. My Explorer is everything I was looking for. Even has towing package . Plan on pulling boat to lake.

I bought this car used and it is much nicer on the inside than I expected. It has a ton of features and looks really advanced in technology.

Great Car, Comfort, Fuel Economy, Looks, Reliability are great! Seats up to 7, 6 comfortably. a couple of trim peaces are a little have broken but an easy fixes.

I love this Ford Explorer performance styling interior. A solid Bill Trinkle I feel that if I get in a wreck in this I will be the winner

We had this vehicle for just over a year. We upgraded form and Escape as the kids no longer fit comfortably with their stuff. We decided to go with an Explorer as I liked the styling and we enjoyed the Escape's tech. After we test drove the Explorer it was noticeably slower and less zippy compared to the Escape. I attributed this to it's size as I had a 2012 Taurus with the same engine and the Taurus fell much quicker. I loved the interior size and third row of the Explorer. It fit all the kids, their friends, their junk and didn't look like a minivan. After a few weeks of driving it around town the performance really began to bother me. I would need to accelerate heavily to keep from being run over and passing was a joke. My wife would regularly smack my right arm when I would try to pass another vehicle because the shifting was harsh and the engine was so loud. Overall the size and creature comforts were awesome but the performance was a big turn off. Might be a better review if it we got the "sport" trim.

I love the 4 wheel drive. I never feel like the car is slipping! It?s dependable and the color is beautiful! It stands out in a parking lot so it?s easy to find!