Expensive truck cheap customer service
I bought a brand new 2020 Ram 2500 with the 6.7 diesel. The truck drove great for the first 9,000 miles. Then the truck developed a driveline noise when going from drive to coast. I took it to the dealership and they couldn’t find a problem. By 15,000 miles the truck made the noise all the time. I went back to the dealership and they admitted there was a problem. First they replaced the transfer case, that didn’t fix it. Then they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been in the shop for 40 days and they have no idea when it will be fixed. I called Ram customer care, complete waste of time. They told me it would be 6-8 weeks before they would do anything. I will never buy another Chrysler product. The quality is horrible and the customer service is even worse.
- Comfort 4.0
- Interior 3.0
- Performance 4.0
- Value 3.0
- Exterior 4.0
- Reliability 1.0
- Purchased a New car
- Used for Commuting
- Does not recommend this car
So far, the truck has been great.
Love this truck. Pulls our camper with no problem. Rides and drives really good. Comfortable and roomy inside. Have had complements from strangers about how good the truck looks.
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 5.0
- Purchased a New car
- Used for Towing
- Does recommend this car
Need for hauling trailers
This truck met my needs and my previous truck was having items that needed fixing, which lead me to make decision to sell and purchase this truck
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 4.0
- Exterior 5.0
- Reliability 5.0
- Purchased a Used car
- Used for Towing
- Does recommend this car
Plenty of power
This is first Dodge (ram) have ever owned. Love the 50 gal fuel tank. Pulled 5th wheel from Casper to Worland in winds up to 40mph, no problem. Very nice ride.
- Comfort 5.0
- Interior 4.0
- Performance 5.0
- Value 4.0
- Exterior 5.0
- Reliability 5.0
- Purchased a New car
- Used for Having fun
- Does recommend this car
Truck is excellent
The 2020 Ram 2500 is a excellent truck! It will meet and exceed any expectations I have for it. Very well built and absolutely love it
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 5.0
- Purchased a New car
- Used for Commuting
- Does recommend this car
Worst truck I’ve owned, bought new in shop
Def pumps and fuel pumps no good on 2020 models 2500 diesel, been in shop with no idea when it will be fixed. Cummins good engine but def pump and cp 4 fuel pump is no good. Been in the shop for a month, making payments with no truck!
- Comfort 4.0
- Interior 4.0
- Performance 2.0
- Value 2.0
- Exterior 4.0
- Reliability 1.0
- Purchased a New car
- Used for Towing
- Does not recommend this car
Great truck
great cummings engine, awesome technology, very comfortable . The Rambox is very useful, the mega cab is very roomy specially for the long trips.Cooling seats are a must have.
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 5.0
- Purchased a New car
- Used for Having fun
- Does recommend this car
Love this Truck
It does everything I want it to do it hauls our 36’ Rv fully loaded with no problems it nice to drive around town it’s great on trip. The Diesel engine is a must.
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 5.0
- Purchased a Used car
- Used for Towing
- Does recommend this car
Great value
My first Ram diesel and it exceeds all expectations. More bells and whistles than the competition for less. I am very pleased with towing ability.
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 5.0
- Purchased a New car
- Used for Towing
- Does recommend this car
sucks
The hood shakes very much when going over 65 feels like its going to fly open & its a flaw that dodge needs to fix
- Comfort 5.0
- Interior 5.0
- Performance 1.0
- Value 4.0
- Exterior 1.0
- Reliability 1.0
- Purchased a Used car
- Used for Commuting
- Does not recommend this car