2020 Subaru Outback consumer reviews

Car was great until the brakes were applied. A lot of grinding and the car shuddered. I was told it was just surface rust, but didn’t go away on the test drive. I thought about it for a couple of days. Asked for an independent mechanic to check the brakes. I was told the car sold on the 31st, but then the price increased on the first. So did they lie to me? Was I being too difficult. I don’t deal with liars.

I had numerous issues with this vehicle like audio amplifier not functioning, temperature gauge in winter would go from normal down to cold when the heat was on high, wheel bearing issues, issues with the display going wacky on long trips. Still have the car as a second car.

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

The transmission is CRAP, had 3 outback's, tranny has gone bad in two of them. STAY AWAY! BTW< anyone want to buy an outback XT, perfect condition, new transmission. Oh, gas mileage witht eh new transmission will only get 27 highway. Used to be 33 mpg. 4 SALE

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

Had our new to us Subaru Outback for 3 weeks. After learning a lot of new tech in the car, we are settling in to who gets to drive it. Love it, very happy with it!

My 2020 Outback has so many technology issues I filed a claim with Subaru of America. The cars technology is out of control. I almost got into an accident because the car autocorrected itself. The radio changes stations and volume by itself. The technology has so many issues to list! I have filed a claim with Subaru of America. The car only has 42k miles on it. I am a sales person whom cover 2 states so I drive a lot. This is the 11 Subaru I have owned. Love the car but not the Tech! Still a Subaru fan - but the need to make this right. The dealer is awesome! I have been trading with them for 23 years now and ONLY use the dealer to service my car. After 6 months of owning the car it started acting up. I hope Subaru of America can make it right….

Everything has been great. If I had to find something to nitpick at it would be the mileage but honestly, that is average on most days and better if you want to put the effort in and get the better mileage.

I think Subaru Outback is good. I think the exterior is good. I think the interior is good. There is safety features. There is multimedia feature. I think Outback is fun to drive.