Bluegrass Audi Rocks!
January 30, 2014
We've been customers of Bluegrass Audi for twelve years now, and have purchased four cars there: 2002 A4 1.8T; 2006 A6 4.2L; 2010 S5 4.2L; and 2014 S7 4.0T. Our experience with the people and the dealership in general has been fantastic! I've bought no cars from any other dealership since our first purchase with Bluegrass Audi, and I have shopped around. The Audi product line is exceptional, but what really keeps us coming back is outstanding customer service! The folks at Bluegrass are courteous, friendly, and professional. The treatment my wife and I receive while there is great - they made us feel welcome on our very first visit. The three folks we've interacted with the most are David Yenawine (Audi Brand Specialist/Sales), Mark Jones (Sales Manager), and Bob Grider (Audi Exclusive Service Consultant). They are all top-notch in their fields, and have an in-depth knowledge of the Audi product line. They've provided great customer service both before and after the sale. Here are just two examples of great service: (1) After ordering the A4, the dealership called to advise me a mistake had been made during the purchase - they had forgotten to collect sales tax. Then the shocker - they said since it was their mistake, they would take care of it. Holy cow - talk about building customer loyalty! I tell this story at business meetings as an example of amazing customer service. (2) A couple of months ago, I noticed a sidewall cut on the right front tire of our brand new S7. I assumed the damage had occurred during delivery from the factory in Ingolstadt, since the car only had about 250 miles, and I hadn't encountered any road hazards. David Yenawine asked me to show it to Service Manager Dennis Woods. Dennis said "no problem Mr. DT - we'll take of it," which they promptly did at no cost to me. Again, fantastic - you know what the response would have been at other dealerships. I'm an admitted car nut, and have owned more than 20 cars over the years, including classic American muscle cars. Some sales people don't take my experience and knowledge into consideration (I was also lucky enough to fly the F-16 in the USAF for twenty years), and proceed to insult my intelligence. Not so with David Yenawine and Mark Jones - they expertly tailor their delivery to the individual customer, answering all questions and offering great advice. The same goes for Bob Grider - he makes it easy for us when bringing in the cars for scheduled maintenance. What a pleasure to deal with these fine professionals. I'll be back for the next purchase soon. By the way, sell your house if needed to get an S7 - it's that amazing - and buy it from Bluegrass Audi. I give them my highest recommendation!