November 6, 2018
I had a fantastic first time buyers experience with Katrina at Portsmouth Mercedes. She had the cars that I were interested in ready to go when my son and I got there. We were able to test drive and she was able to answer all of my questions about this model & Mercedes in general. We went back to the office and my son (who is 10) asked her if we would be able to take the car home with us tonight and she said she would make that happen if we all agreed on a price of the car. She (and the whole staff) had tons of patience as my son did get a little bored during the buying process and even brought him out back to let him pick a Mercedes hat, gave him some snacks because it was past dinner time and helped me teach him we have to keep the car nice because if we do maybe he'll have this one for his first car. Working with Jay was quick and easy. He explained all paperwork to me that I was signing and was happy to have my son hanging around during the buying process. I have already received follow ups from both Katrina and Jay this morning. I was able to drive off the lot with my new car and Mercedes will do the rest for me (registration, etc.) Portsmouth's cleanliness was absolutely immaculate and the added Armour All service to my car was much appreciated, my car came out beautiful. I will absolutely recommend Jay & Katrina to anyone looking to buy or lease.