First BMW experience
November 5, 2018
Being that it was our first BMW experience and the nicest vehicle we'd purchase my wife and I were apprehensive about everything. Right away, Marc made us comfortable with his calm demeanor, low pressure conversation and expert knowledge. He was patient with us as we went through certain options, test drove cars and distracted our toddlers from screaming and wrecking the place. A lot of dealers probably get spoken about like this but Marc really gave the "family man" vibe and came across honestly. We were offered a nice lease deal on a 2016 535i xdrive, which was the best size and trim for us. We liked the color and the fact that it was almost brand new. Before that day I had done most of the research on BMWs and part of me had really liked the msport package, which the lease did not have. There were little details about it that just made a huge impression on me. But with the lease deal I had convinced myself it was the right car and we had a good deal so I'd move forward. My wife was easy going with the process and just wanted me to be happy. We signed papers, put a deposit down and went home. Then I couldn't fall asleep, I had buyers remorse and knew it wasn't EXACTLY what I wanted. I panicked, wondering if I'd be able to fix this and emailed Marc in the middle of the night, explaining to him my issue. He texted me in the morning, understood where I was coming from and recommended starting the process all over. It was as easy as that. I came back in, we found the exact car I wanted (2014 535i xdrive msport) and he gave me a fair deal on it. It couldn't have ended any better. He did what was best for me and my family, not him.. and that's what I truly appreciated. We'll plan to work solely with Marc when we return for out next deal. (X7?). Also, from the front desk to the finance department, they are all professional, kind and a pleasure to be around.