The car buying experience with Kevin, the Internet Sales Manager, was awesome: customer service oriented, no haggle, priced to sell, and quick response. I highly recommend and plan to return on future purchases.
First Car I've owned
by Tuck17 from Lexington Va
November 29, 2018
This is a great reliable car. It's performance is outstanding, and it's features are excellent. It is a beautiful car and well engineered. It's so much fun to drive!
I just bought a '15 i3 and could not be happier with the experience. Nyomi was the sales person I worked with. She was helpful, cordially professional and made sure all of my concerns were handled. She called when needed and was available as I needed to ask a question or fix something. She always got back to me and solved my issue.
Luxury and sports car all rolled into one
by Stretch from Fbenjaminorestville, MD
October 23, 2018
Car is perfect for me. Luxurious and sporty at the same time. High performance and looks fantastic while reasonably priced. The hard top convertible is definitely an all seasons vehicle that will put a smile on your face every time you drive it.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Professor Z from Phoenix AZ
June 30, 2018
Sporty, Stylish, and Reliable. This car was exactly what I was looking for. Good gas mileage, comfortable seating, great pickup. I'm a big BMW fan to boot.
Although I havent bought the car from them but i liked the overall process and prompt reaponses from shift sf. They brought the veichle to my door but i could not able to meet due to an emergency. This was handled very politly by the driver and appreciate it. Thanks
BMW 428i drives like a luxobarge
by Tom Grimes from Austin, Texas
May 20, 2018
The BMW 428i convertible I bought new in 2016 was my worst BMW. I've owned BMWs since 1976. And this horror was the worst of the lot. It was pitifully under-powered...yet I had to stand on the brakes to stop it because it was so heavy. The suspension must have been made from old water beds: It wandered all over the road. I had to drive it in Sport-Plus mode all the time just to get the suspension tight enough, and the engine responsive enough, to be able to tolerate it. The metal roof, when it's collapsed, makes the trunk basically unusable. There seemed to be less usable interior space in the cabin than in the smaller 2013 328i cv I owned before I bought the 428i. If you liked 1973 Lincoln Continentals, you'll adore the 2016 428i BMW. You'll be able to spin the steering wheel like the Wheel of Fortune before the car will even begin to turn. All that said, the car looked good. I got a lot of unsolicited compliments on it from strangers. If you're a fool for compliments at the gas station, then I guess the old adage is true: It's better to look good than feel good...or words to that effect.
I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever.
A very comfortable and reliable car
by hockey from west hartford, CT
January 13, 2019
Exceptional comfort and drive, so much fun to drive with the top down. The smooth ride and exceptional performance make the daily commute to work enjoyable!
My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy.
by Timothy from Corona
September 12, 2018
I own the M-Sport Convertible with every option that the manufacturer has. This is a weekend car for me and being that it's a convertible its a lot of fun to drive. The engine is a 4 cylinder Twin Turbo. The car has enough power to get you up to speed in no time. Overall, I am very pleased with the style an performance of the car. The only one complaint I have is the ride is a little stiff with the 19-inch wheels.
Today my wife and I went in for an encore genius session at Weatherford BMW with Tony Nguyen . Not only did he greet us with a nice smile, he was very informative, has a wealth of knowledge on our vehicle, and always more than happy to answer all of our questions. Not only did he meet all of our expectations, he exceeded them well making us feel super comfortable . He patiently walk us through every step of the infotainment system and made sure he made the necessary changes to our settings to fit our current lifestyle and driving habit. What a Gem at Weatherford. If you need to see a Genius, I would definitely recommend going to see Tony Nguyen. He???s the BEST.
Car is a dream. Very fun to drive.
by CarolJ from Rogersville TN
February 22, 2018
Car had low mileage, almost a new car and looked like one. Drives wonderful. Very classy with option to put the hardtop down on hot sunny days!! Only thing that I overlooked when purchasing was I didn't pay much attention to the trunk. Since I do a lot of traveling, I may have to put some in back seat since trunk is designed for the hardtop to fold into. Other than that, I am totally satisfied.
They were courteous and very helpful. I also liked the fact that they were willing to work out a good deal and lowered the price of the vehicle I was interested in. Great service all the way around...
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.