I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
Love her ’
by Trell from Jax,fl
June 21, 2018
When I say looooovvve I love my car it rides so smooth and great on gas and it doesn’t take much gas to fill up the inside looks like a spaceship and at night she’s extra cute with the lights I added
Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Looks like a hyundai
by Pma8866 from Mentor,ohio
December 20, 2018
I think the car sucks. Looks like a hyundai elantra or Ford focus with a mercedes badge on it for twice the price.its just a poorly made car for a person who just wants to say they own a mercedes.
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
The coolest ride I ever purchased
by Tina Benz from Ellaville, GA
November 20, 2018
This car had all the features that I could ever want on a car. I love the heated seats and the blind spot feature is very helpful.
Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person..
Finance Manager was good too. Very soft spoken & polite.
However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%).
Unfortunately, I could not get an answer/explanation for
1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly.
2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order?
I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person.
I certainly expect an explanation for it & i am open to update if I am missing anything.
If my observation is correct then it should be rectified ASAP & I should be compensated suitably.
I hope someone out there reads it & acts/responds.
Beautiful car at a great price
by Edouglas from Tampa, Fl
November 1, 2018
This is a well designed car that is fully equipped with many bells and whistles. It gives you sporty and luxury all at the same time at a reasonable price.
We searched the National Capital Region for the right vehicle at almost every Mercedes dealership in the area. This dealership not only found us what we were looking for but also gave great customer service, made sure every feature we wanted was included and made the deal exactly what we were looking for. We will definitely be bringing our business back. A high class experience, but down to earth. We are so happy about our purchase.
Switching back to Acura
by DONALD from Columbus,Ohio
January 7, 2019
The styling is what caught my eye , I feel visibility sucks as the seats near the ceiling (no head rest to adjust) and the blind spot looking out the driver window and side mirror in switching lanes.
And you feel the bumps in the road.
This is my second Benz from Mr Wisdom Doamekpor. If you’re looking for a car, please contact him at 5715940475. He goes above and beyond to custom serve you. He’s very professional, pleasant, caring, honest and a good listener. What amazes me is he continues to follow up before and after the sale. He’s a great asset. I’ll return to him a hundred times. Above all, he’s very religious which is unusual with most traditional salesmen. Wait until you meet this iconic and gentleman.
I'm loving my car!
by Tnene from Athens Ga.
December 28, 2018
The vehicle is awesome...so sleek and cute! The sunroof and moonroof is the bomb! I didn't think the sunroof and moonroof was neccessary for me,but I'm so excited about it now. It's one of the coolest features!
The post office lost everything that Kingstowne sent so that I could register my car in my home state. Kingstowne was kind enough to let me come pick up the documents instead and give me a new set of temporary tags.
by Joshman from Houston, TX
August 7, 2018
You will get quality for the price you're paying for this vehicle. Handles well, nice leather seat, awesome sunroof. and above and beyond service from the dealership.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Great looking ride !!!
by Jeff from Tennessee
June 27, 2018
Started out very difficult with Rick Hill imports selling a GlK 350 out from under my wife, however disappointment turned into excitement when she drove the CLA! Very sporty and plenty of power from the engine
I have been looking at the Camery SE for the past 5 years. Always popping into Dean's office telling him this was the year. Now that both children graduated from college I decided this was the year. I called Dean and told him I was coming in and he had the car and color I wanted brought to the parking lot ready for me to test drive. The sales process was made easy for me thanks to Dean.
This is a great car
by Deejaytb from Baton Rouge Louisiana
July 28, 2018
Very comfortable car. I really just like whole car. Inside and out. I would recommend this car to anybody because i enjoy it myself. I owned a BMW before this but I'll never go back.
Great dealership, love the body shop! Frank Namin best salesperson--John Alcorta great body shop manager.
by Bishophollywood from Haines City, FL
December 20, 2018
The Mercedes Benz CLA is top of the line luxury. With the mounted tv screen you have the option to install a back up camera without having to modify your deck. This car has plenty of custom features that makes driving it extremely fun. From the interior lights to the bluetooth feature which takes listening to music or talking on your phone to another level. It rides and handles like a sports car and has an exotic look. I'd recommend this car to anyone.
Jim is very personable and makes the transaction goes smoothly. This is the best car buying experience. No haggle! Would buy here again. Very, very EASY!
Driving with clouds
by Alliylucky7 from sunland, ca
August 10, 2018
This was an amazing car to drive. It felt very smooth I barely put my foot on the gas and it was going. The steering was very responsive. I would have loved to buy it although the price was way out of my range. The inside was leather and comfortable I could easily fall asleep sitting in the passengers side it was a nice drive.
I bought a CPO 2014 CLA 250 in August 2017. In the following 8 months it was in for repairs 5 times. The transmission was erratic and it suffered from multiple "check engine" failures. Most unreliable car I ever owned -- and I once owned a 1976 MG Midget.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
Eye catching, sleek and capable
by BenzLoverRN from Allentown, PA
February 11, 2018
The 2015 CLA is the perfect blend of style, comfort and performance. It’s exterior design suits drivers of all ages. It’s smooth ride, quiet interior, and responsive steering are what lead me to purchase.
Extremely knowledgeable and personable. Most responsive.
by JoeC from DealerRater.com
December 4, 2018
Len is known by me and several of my friends as the man to go to for all things Mercedes! He should be the face of Herb Gordon.
My CLA 250
by CAROL from Newport Coast
January 10, 2019
I have had a lot of more expensive Mercedes (luxurious) and sorry i decided to choose a less expensive model as it is disappointing for a Mercedes. It is noisier, has fewer amenities, etc.
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