Volvo - Received great service during an oil change. While there we decided to trade in my XC60. Received great service from Shay, very patient and polite!
Everyone we dealt with had the same polite and positive attitude. Great job everyone!!
When we went shopping for a new SUV, we met Drew, who gave us the best service we could have hoped to get. He was very thorough going over the vehicle and answered all of our questions. He wasn’t pushy and made it clear to us that it was important to get us into the right vehicle even if it meant he didn’t sell us a car. If you’re looking for new car, I highly recommend you go in and ask for Drew, you won’t be disappointed.
We have leased 2 cars this year. The first a red 2018 VW Bug convertible that my husband saw on the showroom floor and had to have it. The second 2018 Volvo XC60. The only SUV that my husband liked. Eddie Palmer was our salesman both times. He is very knowable about the vehicles he sales and a very patient young man. I am a shopper and he showed me every vehicle that I was interested in without any pressure. My husband is the buyer, but will not tolerate a pushy salesman. Eddie and the other staff members at Garlynn Shelton are GREAT to work with!
Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
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