After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
Early Review - So Far So Good
by Rsook from Toronto
January 2, 2019
Pros - style, comfort, features - cons, terrible function for the read entertainment system, cargo space is poor, rear window design and wiper system need work, gas mileage could be better
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
Beautiful, High tech, and Fast
by marblefaun35 from Elizabeth
December 26, 2018
Possessed all the essentials for me. Great styling, luxurious comfort, high performative, and advanced technology. I've been a BMW fan since the 1980s and finally bought a brand new one in 2014.
I recently purchased a 2013 BMW X5 that I found on cars.com. I live nearly 900 miles from this dealership and never thought about purchasing a vehicle this far away. They had several pictures online but I wanted to know more and had a lot of questions. Jason went above and beyond to answer my questions and even put together a video of a walk around of the car highlighting key features. I was not driving that far unless I had intentions on leaving with it. We were able to work the deal out on the phone so I headed that way. I was prepared to find some hidden flaws or something that wasn’t quite like I was told and I didn’t mind leaving without it. When I arrived at the dealership I drove around looking for the car. I didn’t see it anywhere, I thought (he’s done sold that car). I walked into the dealership and my first thought was (this is nice!) it was clean and reflected professionalism. I still wanted to know where my car was, Jason was tied up with another customer so another staff member met me. I thought he was another salesman but come to find out he was the General Manager and the only way I found that out is by the website. Still where is my car? He kindly said come with me. Come to find out they had another little showroom on the side and it was parked in there. When I seen the car it was far nicer then the pictures presented and when Jason told me it was immaculate that was an understatement. It was spotless and waiting on me. Jason said they put it there to keep others from asking and to have it ready for me. I knew then it was mine, ok up to this point it was awesome but it gets better. The entire dealership was first class and the way they treated me and my family you would have thought I was buying the most expensive car BMW ever made. Every staff member I encountered was super friendly and professional. This was by far the best car buying experience I’ve ever had. If they have anything you are remotely interested in I strongly recommend to reach out to them.
by Lenny9159 from Midlothian, VA
July 30, 2018
This car is just a blast to drive, top up or top down. No issues whatsoever. It has tremendous power. It can also be very civilized
I recently purchased a used F150 from BMW of bel air and I couldn't have asked for a better experience. I thought for sure that them being a BMW dealer would mean that they would stick their nose up a bit at someone spending 15k on an old pickup, but this was definitely not the case. They treated me and my family like we were there most important customers they had. I was blown away by the treatment we received, so far the best of ANY dealership I've been to previously. The truck was in good shape and a fair price, but what really sold it for me was sales team that I felt with. Great group of people!
Some things only come around once in life
by jsw1976 from Liverpool
October 18, 2018
Will this be the last petrol engine car that I own? If it is then I am so glad it was the BMW 540i (G30). Having owned BMW for the last 20 years this is the best I have owned by some margin. It has everything, refined power with perfect styling and handling.
Went in for a oil change and ended up with a new car. After finding out my car required extensive repairs I started talking trade in and purchase of new car. They worked very hard to get me in a new car with the options I wanted and a fair trade in. The bottom line worked and I purchased a New Car.
classy, sporty 7 fast
by MLR from Bradenton fL,
December 5, 2018
LOVE MY CAR! FAST AND SPORTY! INTERIOR IS CLASSY. DISAPPOINTED IT DID NOT COME WITH HEATED SEATS BUT I LIVE IN FLORIDA. NOT A DEAL BREAKER.
This dealership blew me away. Coming off a terrible experience at another dealership, every single employee was welcoming and professional. I¿ never felt pressure during the buying process. I¿ spoke with Tyler on the phone and through text message, and he was awesome. Jason was my salesman and he was perfect throughout. If you are buying a bmw, buy from bmw bel air.
Reliable and fun car to drive
by Janicec from OldLyme ct
November 1, 2018
Car is sporty yet roomy enough to for all. I love the idrive it is easy to use, cup holders could be in a place so larger cups could fit in better. Only negative feature if the car
Had a great service experience at BMW of BelAir. I came in for routine service with no appointment. The guys at bel air took me in and had me serviced in no time. Very friendly and professional. Will definitely be back for recommendations and future service. Keep up the great work!
Comfortable to drive
by Maigo from Newark, CA
November 27, 2018
The car is very comfortable to drive. It offers smooth starts and stops, and does not make noises while driving. Me and my girlfriend love it.
If you're looking to purchase a BMW, see Stacy, she takes the pain out of buying a new vehicle. As a seasoned person myself, I knew immediately Stavy knew what she was talking about when she sold me my 328i. I love my Beamer! Thank you Stacy!!!
Love love love!!!
by Jessica from Waukesha, WI
January 5, 2019
I purchased my F30 private party in June of 2018 and it’s been outstanding! The ride is smooth and comfortable. All of the interior trim is high quality. I have 73,000 miles on it and it’s been awesome so far! It developed an oil leak from the oil pan not too long ago which was slightly disappointing, but cars are mechanical machines and that’s bound to happen. There can be a lot worse and more serious problems to have on a car. I smile every time I get in, and start it up. I LOVE this car. I’m going to be a BMW customer for life now!
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
First Car I've owned
by Tuck17 from Lexington Va
November 29, 2018
This is a great reliable car. It's performance is outstanding, and it's features are excellent. It is a beautiful car and well engineered. It's so much fun to drive!
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
Hated this car from the moment I took ownership
by IleneL from Woodmere,NY
November 15, 2018
My first expensive car and I hated it. Suspension felt cheap, technology was horrible and the interior was not comfortable at all. Charged for every extra. Also the dealership was not nice - BMW Freeport NY - salesman handled a few customers at same time and just kept us waiting and waiting and waiting.
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
Luxury and sports car all rolled into one
by Stretch from Fbenjaminorestville, MD
October 23, 2018
Car is perfect for me. Luxurious and sporty at the same time. High performance and looks fantastic while reasonably priced. The hard top convertible is definitely an all seasons vehicle that will put a smile on your face every time you drive it.
I worked with Bryon Stack to purchase a 2017 BMW. He was very professional and was very knowledgeable about the vehicle and warranties. He answered my questions in detail. I am pleased with the service and my vehicle.
by Roz007 from Bordentown NJ
January 7, 2019
Heavier than my 2005 325. Nice quiet ride. 6cyl engine has plenty of power and decent mileage. Very nice interior with enough storage for a convertible. Not fond of the Idrive. I rarely use it for navigation. I am old school and miss a dip stick. I am very satisfied with this car.
Bruce Blake without a doubt is the best and most honest, straight forward car dealer that we have ever met. There is no beating around the bush with Bruce. He is as honest as the day is long, and has always been there for my partner and I. We have known Bruce for years, and feel like he is a good friend. Bruce makes people feel special, and that's what living is all about. He is not just looking for a quick car deal to make that commission for himself. He truly wants to help the customer find the best deal for their money, not to mention the most comfortable car for the buyer. Bruce will not attempt to talk you into something else, which I truly find appealing for a car dealer. Most of the other dealers that I have dealt with act like the buyer is stupid, and try to get over on them to get more money. Not Bruce... I have referred people to Bruce, and have never heard one bad comment from any of them, in reference to his professionalism and honesty. This is who Bruce is as a person, not just a car dealer! We just love Bruce, and pray that he sticks around awhile so we can keep purchasing Honda's from him. Aloha, Sally and Kahau
loving my BMW
by anne from barrington ri
January 3, 2019
lots of leg room, smooth ride, love the sound system, not a bulky car, very speedy car, enough room for luggage and family. love the safety features and the heads up display.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Comfort Safety Style
by kshitiz from Providence
January 2, 2019
I currently own this car. I can describe my experience in few words Comfort, safety style performance and reliability. I looks like sedan but goes like a sports car
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Luxury and power combined.
by KMC from Mountain View, CA
February 11, 2018
BMW power and handling wrapped in luxury. This car is a pleasure to drive. The power of a sports car and the comfort of a luxury sedan all in one vehicle.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
by E. from NY
November 24, 2018
If you need a small car with basic features - no camera, no park assist, no alarm, manually adjusted seats - this one is for you.
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