Another excellent maintenance visit experience
December 3, 2018
As usual, Corwin Ford was extremely accommodating and quite diligent with a recent maintenance visit. Despite having a full schedule, Team Corwin squeezed my vehicle in on a Tuesday. Upon arrival Tuesday morning, they rushed my vehicle into the shop, as they were aware I planned to wait for the vehicle in their customer lounge area. The relatively large and comfortable lounge area made it easy to catchup on a little work. Less than three hours later, the vehicle maintenance was completed, along with a complimentary carwash. And a shout out to Junior, who was an extremely courteous, knowledgeable, and helpful Service Advisor, keeping me apprised of findings and status throughout the morning. The maintenance visit was to address a recall notice and a surprisingly overwhelming mildew odor in a two-month-old F-150. After a little research, the mechanics determined the most probable cause was the a/c evaporator. They subsequently addressed the issue with an a/c cleaner and deodorizer treatment. Although there remains a residual mildew/deodorizer combo smell, it is a significant improvement compared to the odor prior to the treatment. My clothes, computer bag, computer, phone, and various passengers appreciate it. If I was a passenger in an Uber car with this smell, I would not hesitate to give the experience a 2 or 3-star rating. Hopefully the treatment keeps the mildew odor at bay for years to come. I must admit, thus far, I???m a little disappointed in the 2018 F-150 Platinum compared to my previous 2016 F-150 Platinum. The musty/mildew odor, the less intuitive change in cruise control buttons (a personal preference), discontinued multicolor ambient lighting, the black wood like plastic interior trim vs. the previous (classier, "platinum" fitting) glossy walnut like wood trim, to mention a few disappointing points. On a positive note, it has been a pleasure working with Team Corwin to resolve issues that can be corrected.