Great service, nice showroom / knowledgeable staff
by William Lynd from Albany
December 3, 2018
Audi Albany is a first-class place to have car serviced. Beautiful, clean shop. Work done right the first time. Great service, nice showroom and knowledgeable staff - not sure what you could ask for (well I guess you could ask for lower prices, but dealers are known for their low prices LOL).
I just wanted to share my amazing experience.
I purchased a car 18 months ago from Goldstein Jeep in Latham. It was totally by chance that I ended up there to look at cars. I had been to several dealerships, as my lease was ending and needed a car. It was truly a wonderful experience . My salesman, Mike Davey was great. He listened to what I was looking for and what I wamted to spend. The whole sales team was amazing. Then I went on to work with the finance team that was also an amazing experience. You are THE CUSTOMER when you're buying a car at GOLDSTEIN. Your salesman doesn't move away from you to wait on another customer
It has been a year and a half since my Purchase and I walk in the dealership to have my car washed every few weeks and every single person says hello to me -every person that I encountered throughout my sale remembers me. I just had my first experience with the service department and I have to say I'm once again I'm amazed. I know I've use that word a lot but there truly is no other way to say it.
It must be an amazing place to work because every single employee that you encounter when you visit that dealership is happy.
Tony was very informative on how much we need to get into a great used car. We are saving right now to come in and see Tony when we have the amount he recommended. He is an asset to Robert Auto. Thank him for me.
Sam is very knowledgable, patient and gives top dollar for trade-ins. Compared to several other dealers, Sam gave me thousands more. If you have a trade-in vehicle this is definitely the place to go. I ask a million questions when it comes to transactions like this and Sam was very patient with me, answered all of my questions and offered his help whenever it looked like I was struggling how to figure out the vehicle! If you're looking for a used or new vehicle I highly recommend stopping here -- Sam helped me get into my Toyota Prius which is the perfect fit for my new small-family!
Fuccillo VW is fantastic! This is the second car I have purchased from Fuccillo VW and I was not disappointed. I got a great deal with no hassle. Manny was helpful, knowledgeable and friendly. Management was also great - Mike and Bill were friendly and available if needed. They made the trade in process very easy. I definitely recommend Fuccillo VW!
Met Joe and Sunday at a Corvette Show and purchased a Bloomington Gold car. Knowing I had also planned on driving it , they had done complimentary modifications !! That is customer service and it truly made a great impression on me... I will always consider there knowledge, integrity, and professionalism the next time I consider any collector car...
I can’t say enough great things about Christian and the entire New Country crew! Spencer Lewis has been an absolute pleasure to work with on multiple car purchases over the past few years. Jake and Nick in service always go above and beyond to ensure flawless results. This group really cares about the customer experience and it shows! Highly recommended!!
Brad and Larry are consistently helpful, consultative and realistic about repairs and repair time. They pay attention to everything you ask to be done and are very responsive. Great customer service from this department always. They keep me coming back.
From the initial phone call to ask if the car I was looking at on their website was still available to my driving away with that car a few days later, this was the smoothest car purchase event I've ever had.
I worked with Jim Baker and never once felt pressured or handled. Every element of the trade in and purchase was described in detail and presented clearly. The same was true of the person who worked out the financing part of the deal, but I do not recall her name.
I researched the purchase for about 2 months and their pricing was fair. The car is gorgeous, immaculately clean and an enjoyable upgrade from my old 328ix.
I bought my first car 30 years ago and this is the first time that I made it through the entire transaction without being annoyed, angry or at least a little irritated by something before, during or after the sale.
It was a feeling of being a customer rather than being an sales opportunity.
Kudos to Larry M in service for being so accommodating and helpful. Keeps me coming back
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