Honest, Friendly, and Helpful. From the moment you talk to someone on the phone to ask about an vehicle to the moment you're on the lot you're greeted and treated with so much respect. Very accommodating and warm people!
I found a vehicle that I was interested in. They responded to my inquiries right away and were very easy to work with. They were very flexible and were willing to work with me however and whenever. Overall great experience and very friendly staff.
I had seen a car advertised on cars.com from Danville Automall. The pictures and the price got me interested in looking more at this car. I live 250 miles away from the dealership. I contacted the dealership and told them I was interested in trading a car in for the one they had listed but had to drive 8 hours round trip to look at the car. I asked if we could negotiate over the phone to see if we could be close on an agreement understanding it would depend on what both vehicles looked like. The dealership and I reached a tentative agreement that would be based on them looking at my trade in and me looking over the vehicle for sale. Upon arriving at the dealership, the car was as described and the pictures were exactly as the car looked in person. The dealership and I discussed the vehicle and the trade, they reminded me that there is still good honest people in this world. I couldn't be happier with my experience at this dealership. They were also able to get my financing where it will pay off earlier than planned when I went and save me 2400 dollars in finance charges over the life of the loan. I plan to keep this dealership on the top of my list for the next time I need another car. Wonderful team!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The first contact with Bill Black was on the internet exchanging messages and obtaining answers to my question. We set an appointment at my convenience to visit the dealership.
What a surprise to meet people that are like meeting new friends. They treat you with respect and make sure they find out your needs and don't just sell you any car.
Every step of the car buying experience was fantastic. I would recommend you visit Bill Black and get acquainted with their team. I used another dealership and did not receive this type of treatment or had the same experience.
I find Bill Black to be just like visiting the old neighborhood garage shop for service just like in the old days. Everyone cares about providing you service and not just another number.
Keep up the good work and I'm glad I found you. My wife and I are telling all our friends about our great experience and will continue to enjoy many years of service at your dealership.
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