The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
by Chrissylane from LOUISIANA
December 25, 2018
This is the best car I have ever owned I absolutely love the 2010 to 2016 model Buick LaCrosse they are worth every penny. I have owned and drove many different kinds of cars and I have to say Buick LaCrosse is my all time #1 favorite
This is the place to go if you want a no pressure, no nonsense, straight-talk car shopping experience . I dealt with Brad, who, from start to finish, was low-key but very attentive in his sales approach. He was well-versed about the equipment offered on the car I ended up buying, quickly and efficiently took care of pricing my car's trade-in value, then got me set up with the dealership's finance and title processing people. Stephanie put together all the needed paperwork quickly-- very efficient and knowledgeable---and I was on my way.
by Explorer Rick from North Carolina
August 12, 2018
Beautiful car looks snide and out. A lot of room particularly for back sear passengers. Pretty good gas mileage for large car. For some reason seats seem a little too big and not quite as comfortable on longer ride. Car is also not as quiet as I would like on certain types of pavement. However, it is a lot of car for the money.
I buy a new truck every year and this was the first time I had bought from karl Chevrolet. I have nothing but great things to say about my salesman Alex Buck and Colton my delivery coordinator. They did a fantastic job. I will be coming back next year again because of these two.
No happy with my 2016 buick lacrosse
by mzupset from Maryland, Washington, DC
October 1, 2018
I purchased my 2016 Buick Lacrosse December 2016. However, on August 22, 2018, not even two years that I have my car there was a problem with the transmission. I had to have it towed to the dealer and their analysis was "the transmission and the car would not even go in reverse. This happened while I was driving on a major street, alone and very scared and upset. I contacted GMC to request that they compensate me for my inconvenience. However, they contacted the dealer and essentially, I was told there was nothing they would do. I explained that I did not feel safe driving a car that is not two years old that has had transmission problems. After they kept the car for week/half I drove the car and it skipped again. Took it back to dealer and service manager drove it but it did not skip on him (doctor in). I have been driving buicks for over 30 years and I am thoroughly disappointed with GMC. I cannot keep paying a car note for a car that has transmission issues before it is even two years old and GMC will not give me any kind of compensation. I WILL NEVER DO BUSINESS WITH GMC EVER AGAIN. I WILL HAVE TO TAKE FURTHER STEPS. WHAT DO THEY DO, WAIT UNTIL SOMETHING DRASTIC HAPPENS????
My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
I cried when I had to give it up cause they are no
by Viki director from Vermilion ohio
January 12, 2019
Best Stylish Luxury car Heartbroken there will be no more had Buick since 1994 great for the money husband is tall and he fit very comfirtable
Very thankful of Kristen and her team for being able to provide us with two trucks in a very prompt manner. We overcame many challenges and schedule adjustments. Super happy with the trucks and vere pleased with the service. Thank you!
Great car all around!
by BarbC from Newton, Kansas
July 9, 2018
Beautiful, luxurious car. Have owned a year and a half with no mechanical problems. Rides great Third Buick we have owned . Still own all 3 . 1978 Buick Riviera, 2003 Buick LaSabre, purchased new, all great cars!
I had been shopping around looking for the best deal on a 2018 or 2019 GMC Terrain. Steve was the only salesman who took the time to look at all the different Terrains and the only one who understood my crazy schedule. He even stayed after hours for me! He is very personable and honest. My husband and I have found our lifelong car salesman I will never go anywhere else! Steve really is a great guy and works for the customer. He even took time out to show me every detail of how to work all of the buttons and electronics in the car and made sure I had everything set up before I left.
by Grandpa Frank from Novi, MI
October 19, 2018
No wonder this Buick has had overall excellent ratings. It is a beautiful, comfortable automobile with plenty of performance. No, it is not a Mercedes or BMW but then, it is $30,000 less and in our opinion better looking.
In the 2 years that we have owned our Buick it has only been to the dealer for oil changes. We have averaged over 20 mpg with mostly city and expressway driving and over 28 mpg highway with the 3.6 V6.
Steve yerbic took great care of me listening to what I wanted and got me into a great truck and stuck to his promises to me he went above and beyond to get me into my new vehicle I strongly recommend you go see Steve yerbic at velde gmc
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
Dealership did not have the car we wanted on their lot, however they were able to locate a car exactly like we wanted on our first visit. we took delivery two days later. great experience, very helpful start to finish.
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
I was a hundred miles from home and 200 miles from my starting point when my BMW blew a tire. It was a holiday and I was in the middle of nowhere with all service closed. I called the BMW 800 number and thankfully they towed my car to BMW of Bloomington. I received a call Tuesday morning and learned I had to get new tires and they also performed the regular maintenance. I was concerned and surprised because my car had just been in my BMW service center for maintenance in July. I never thought once that my tires were bad. BMW 800 service got me a LIFT ride home, 110 miles with a wonderful BMW driver that told me Bloomington BMW was the best.
I had no idea how I would get my car home. I asked Jeremy for ideas when he called me. When my car was complete with new tires, break service and who knows what else, Jeremy called me with a plan. Ed Jackson drove my car to my door over a 100 miles away followed by another driver who drove them both back to Bloomington. I don't know much about cars and I rely on my dealer and the service to guide me and keep me safe. I'm so grateful that my catastrophy happened near Bloomington. You haven't seen the last of me.
PRICEY - BUT BEAUTIFUL
by LadyLindaK from Manassas, Va
October 22, 2018
This car has met all my needs - and is definitely a luxury car. I got all the bells and whistles - and paid dearly for them. :-) It seems a little noisier than my last car (that I too loved - 2011 Azzera) - but still quite a car!!
This is the third time I personally have purchased a vehicle from Palmiero. And they NEVER disappoint. My customer service in sales with Michelle Carter excelled beyond expectation and professionalism! She was very attentive, informative and answered any question I had whether it was by email, text or call. My trade was A smooth easy transaction along with the purchase of my new 2016 tacoma! And I???ve never been happier! The truck was freshly detailed along with a full tank of gas upon pick up. Thank you all so much at Palmiero Toyota and special thanks to Michelle Carter again for this opportunity in owning a newer tacoma. I???m happy to say I???m a lifelong customer!
Update # 3 --Previous: 2/2015 & 9/11/2016
by Classic Car Buff from NORTH EASTON, MA
December 23, 2018
One fantastic car and a true pleasure to own! I cannot add much more to the previous reviews I submitted but from my nearly 4 year ownership of this car I can say that this Lacrosse has solidly sold me on Buick. Other than GM's recommended scheduled maintenance there have been no other services needed---that's it ---no other. My Lacrosse is still getting approximately 23 MPG (again, city driving mostly with very few highway trips needed) using 89 octane from the companies' formulas recommended in the owner's manual, performance from the 6 cylinder engine is like new, no irritating quirks/sounds that one begins to notice after a period of ownership and as recently as this past week the car is still getting compliments on its looks---from passersby. (I'm sure that detailing it twice a year and frequent washes help.)
It is worthy that I mention, again, it still feels solid and handles like new!I am looking forward to many more years of satisfying ownership with this LaCrosse but when it comes time to trade Buick is my choice.
Purchasing the Buick LaCrosse was one of the best auto purchasing choices I made.
Been to several dealers there's a handful of dealships that I would consider doing business with and now this one I will add to the list. In my experience with magic city of Roanoke wether you close the deal or not they are willing to communicate and try to earn your business.
excellent handling and performance
by TonyA from Cambridge, MA
December 3, 2018
The car provides smooth acceleration and precise response. The interior is comfortable and provides sufficient leg room in the front and back even for tall passengers.
The dealer listed the vehicle and I contacted them to see it. When I arrived they couldn't find it. On a second trip they found it but it hadn't been cleaned or checked. Two more trips later everything was done and I bought it. Vehicle was in good shape and they were professional but they could have done a better job of having it ready when I first contacted them to come look at it.
Fun to drive and very comfortable
November 21, 2018
This is a nice looking car inside and out. It’s a fun car to drive and very comfortable. The engine definitely has pick up and go.
I only did some emailing back and forth, they where prompt and followed up great!! Very impressed, I will reach out to them and make the 2 hour drive to give them a chance.
Best car I have had
by Marquita from Leesville
November 8, 2018
This car met every need I had. I checked every block on my check list. It has been very reliable and comfortable. The HUD it very useful and displayed my turns from my GPS and my current speed. This car is great for traveling.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
never to young for a buick
by MLK from NORTON SHORES, MI
December 20, 2018
after thinking about every domestic SUV there is we decided to spend less $$$, LOVE THIS CAR!! Very comfortable, super roomy and GOES when you want it to GO...VROOOM...
I can say without a doubt OBX Chevrolet is the absolute best car dealership in Eastern North Carolina and as far as I am concerned anywhere is the USA!
Marc Hellman and his team are just amazing. Our family has purchased 4 vehicles including my new Black Friday Deal, a new 2018 Silverado LT 2500 HD with the Z71 off road package.
Everything from the moment I walked in the door, selecting a vehicle, negotiating price and completing the deal is nothing short of a demonstration of customer excellence, dedication to providing the right vehicle at a very fair price and at the lowest possible interest rate possible.
I love my new truck and the team at OBX Chevrolet have become our extended family!
Thanks again to Marc, and the entire team for outstanding quality and your customer care!!!
I love my car
by JGuzman from Libertyville, IL
January 4, 2019
This car met all my needs. I fell in love with the interior. It rides very smooth. I feel comfortable driving it, there’s enough leg room.
I booth my truck 2500 Silverado at Colonial South Chevrolet , with I had a wonderful experience with hall transaction but the best of hall was to work with the sales person Mr. Tony Lima . He did everything great and he was very pleasant .I will recommend my family and friends to this dealer .
by Happy customer from Pueblo colorado
November 28, 2018
This car met all my expectations Touch screen heated seats USB plenty of leg room dual heat and ac leather seats and a very comfortable ride
This. Dealership is gem in the area. Fourth auto I bought here. Service is top notch.
They always do there very best to please the customer.
Sales staff is very respectful as they are helpful.
I thought this type of a dealership was only in history books.
Give them a try you will then understand what I mean .
Buick doesn’t back their product
by Dcooper from Pensacola, Florida
January 14, 2019
This car looks good but I have had the car sensor replaced twice in less than 2 years. They replaced 3 belts my timing belt, serpentine belt and I can’t recall the other. Now I don’t have oil light on but it’s consuming oil. Looked at the recall and they know it burns oil but don’t want to fix the problem because. It’s costly. So I have 3 years left on a car that I might have to replace the engine on. The dip stick is dry and I don’t see where the oil is going to, it doesn’t smoke like typical oil burning in the exhaust and I don’t see it leaking on the ground. Very very disappointed and would never buy another Buick period!
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