Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
by Gary & Myra Smisek from Roseville, Minnesota
May 4, 2018
This review is directed on behalf of our salesman, Mr. David Middleton. From our very first visit, Dave made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Dave was very helpful in explaining all the features of this auto. There was absolutely no pressure on his part to sell us this van. We went and left a few times to think about the buying of this van. There were no phone calls made by Dave asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have purchased in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and comfortable manner. I would recommend Dave to our friends who are looking for their future auto.
This review is directed on behalf of our salesman, Mr. Mark Middelton. From our very first visit, Mark made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Mark was very helpful in explaining all the features of this auto. There was absolutely no pressuring on his part to sell us the van. We went and left a few times to think about the buying of this van. There were no phone calls made by Mark asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and concerning manner. I would recommend Mark to our friends who are looking for their future auto.
We had a great experience buying a 2018 Acadia Denali this weekend. Luke was very knowledgeable and patient when test driving vehicles to get a feel for what we wanted. No pressure. He was totally helpful for every step of the process. We also got a thorough orientation on our new vehicle when we purchased it.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
A special thank you to my Customer Specialist, Luke Hermann, he went above and beyond my expectations. His professionalism and kindness made this purchase a great experience. Of course I cannot forget to give a shout out to Adam O’Connor and Kevin Black for their assistance as well, behind the scenes. Without a great team it is impossible to have a successful business, so thank you for that experience Walser. Purchasing my GMC Sierra Denali was a great experience!
Was very pleased with the greeting and service we received when we were at Key Cadillac. They vacuumed out our SRX and covered the seats all before taking to do the service required all things we hoped for when servicing at a Cadillac dealer, great job Key Cadillac you met and even exceeded our expectations. Thank you.
Purchased a used vehicle, vehicle we looked at wasn't quite what we were looking for but they went out of their way to find one with the minor difference we were looking for at a great price at another dealership and picked it up within the hour for us to continue on our purchase. Highly recommend visiting Luke or Rob, fantastic experience
We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!
Purchased 2018 Kia Sportage, safety system prevented a crash. I am sure that it , also, prevented great bodily harm to me....and that’s very good.
This is exactly why I bought a Kia and another reason to purchase from Barnett Kia.
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