I've purchased numerous vehicles and have always been very pleased with the sales and service. Chris and Thom are excellent to deal with and Eric in service is outstanding. Will be back in time to purchase again!
Salesman was friendly and personable. Took a couple test drives. Service was very quick. Once I decided I wanted to buy it, I was on the road in my Mustang in less than 30 minutes. The sticker price was pretty much their lowest so not a lot of room to haggle, but I did get them to round down to the nearest thousand.
I just bought a beautiful 1996 Chevrolet Camaro Z28. I am totally blown away by Rich the owner Jim the finance guy. These people are the best car people I’ve ever dealt with. The car is spectacular. I am a classic car senior guy. The car had 4600 original miles. I flew up From Long Island NY. The owner Rich picked me up at the airport, drove me to the dealership. I saw this car, was shocked at how perfect this car was. Jim in Finance, is one of the nicest gentlemen, I’ve ever met. Buy Your Car here! They are totally honest and dependable! Bill Hicksville NY.
Lee made the process of leasing my car so easy! I wasn't sure whether to lease or buy, but Lee took into consideration all my needs, and suggested that leasing was the best option for my budget. He also gave me a comprehensive view of all the current specials, and really got me the best deal he could. Lea was also great to work with in the finance department. She worked really hard to get me the lowest payment possible.
Called Bill on Wednesday afternoon, asked about a certain car he had in stock. He told me it was there and offered to take a credit form to see if I could get the car. An hour later he called back and said the loan was all set and gave me a payment. offered to hold the car till I got there the next morning. When I arrived he had the c ar gases up and my mom and me took it for a long ride and it was just as he said . the only difference was that the payment was a bit lower. We had a good time there, about 2 hours and he took care of the insurance as well. I would send any friend there and hope to do more business there some day! bill and the whole crew were great !
I needed to replace my older truck and after shopping around, I found Emerson here in Auburn. Being new to the area, I wanted to stay local if I could find the right deal. My wife and I went in and met with Brian Dennis. They stayed late to help us and after trying out several trucks and narrowing things down, we found the truck I wanted. The finance dept. worked and found us a good lender for our deal. I drove out with a truck I never thought I could get but they made it affordable and the price right. I got a truck much nicer than I anticipated and I couldn't be happier. The service dept. set up the truck nicely, and made sure I was satisfied. They demonstrated a level of personal and professional service that makes you want to go back in the future. This is what its all about. Many thanks to Brian Dennis, and the whole dealership. You guys rock !
Zach Bradley and all of the staff personnel I dealt with, were very personable and professional. All questions were answered to their fullest. The service and maintenance departments were clean and very well maintained. At no time did I feel rushed or hasseled...it was a very pleasant experience and I'm very satisfied with my purchase.
The Chevrolet Silverado was our third vehicle purchased from Charlie's family of dealerships. Our only regret is that we didn't find Charlie's sooner! Mike Poulin, our Salesperson was great listening to our needs and finding the right truck. He was right there with follow-up, but not too much. Tom Towle, the General Sales Manager was also very helpful and made us feel like family. Eric Lindholm, the Sales Manager made the closing easy. He said he had been at the dealership many years and it showed! The whole experience from start to finish was a pleasure. We'll be back!
After being poorly treated by various car dealers in Auburn we drove in Emerson Chevrolet on Center St. We were looking for something sporty. We met Bob Lemay, a salesman there. From the very first handshake he treated us with first class respect! We traded 2 vehicles for 2 new Camaros! Want a great deal and great service see Bob!
Jed was friendly, informative, and not pushy. Charlie's offered a great price on the used vehicle. I would recommend emailing Charlie's or calling, they were able to make an offer well below the website listed price.
This was a wonderful buying experience, the staff (Bob LeMay) was GREAT! No pressure, and all of our questions were answered. I would urge you all to come on in and say HI, and see what good old fashioned customer service looks like.
WE bought a used HHR from Emerson Chevy today. Bob Lemay, our salesman was extremely helphul in all the process . Great job by all! we used Bob's computer since we do not have one
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