After several issues at other dealerships and several long hours this one came through above and beyond what was expected. The staff was friendly helpful and went out of there way to help us find what we needed.
We have been Very Impressed with the Super Friendly Atmosphere with the Entire Poage Team. The Friendliness never stopped at the initial sales attempt. :)
We have always felt welcomed back. The Sales and Service team both have Always been very helpful and treated us above and beyond expectation. We are very proud to say we purchased our vehicles at Poage. Thanks to All of you!
We purchased a used 2014 Chevy. It was left at the dealership for several days for it to be certified and detailed. When it was time to be picked up, it was not detailed (from what I could tell, at all) and by the time we got it home it was making loud noises. Not sure how this was not caught during the certification inspection, but it was eventually taken care of after parts were ordered and it was delivered back to us. The amount of time taken for all this to be cleared up, was to me excessive. Everyone we dealt with however, was nice and friendly. Just not sure where the breakdown occurred in the process.
The most professional and knowledgeable place to but a car. This is our 4th vehicle we have purchased from Poage and we would not go anywhere else! They make buying a car the easiest process. Someone is always there to greet you. They go above and beyond to make it happen. Excellent place!
Very nice bunch of salespeople. We live about 75 miles from their dealership so we did not know anyone. Found the car we wanted, color motor and interior color, on the internet. Drove down, talked ,looked the car over, talked some more, went to dinner, came back and finally struck a deal. I found the people very eager to help us get the car we wanted. Great dealer, would recommend them to anyone.
Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
We were shopping for a newer low mileage truck and Hess Auto Sales had exactly what suited our needs. It was very refreshing to transact a purchase without encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Sales
My wife Lindsay and I had been looking for a car for months. Numerous issues with multiple unnamed dealers. All the other dealerships were pushy, rude or just plain not listening. We have known what we wanted for a while and no one had what we wanted for the price we wanted to pay!
Then today we found the car we wanted online and it turned out to be at Hess Auto Agency. Eric Hess was great! He was friendly, polite, and easy to talk to. My wife and I felt quite comfortable there and did not feel any pressure. We bought our awesome new 2016 Dodge Durango today for exactly the price we wanted. Eric worked with us and walked us through all the ins and outs.
I highly recommend this dealership for a no hassle and great experience. Eric was great!
Keith & Lindsay Rea
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