I contacted Carbone online, within 2 days Charlie found me a car in my price range and the deal was struck. I went in completed paperwork and drove my new car home. Charlie mad the process very simple. The best transaction for a car I have ever had. I will certainly recommend The Carbone group to anyone in need of a car. Everyone was pleasant, helpful and kind. Thank You Charlie you are the greatest.
i came to your dealership with an appointment for a warranty issue. i stood at the service desk, just inside the overhead door in the entrance to the garage, behind another person, waiting to talk to the service writer, i had two people behind me also waiting for the service writer. The service writer finished helping the person ahead of me and i stepped up to desk and the service writer then answered the phone and talked for several minutes while i waited then laid the phone down and left the area for several more minutes came back and hung up phone and left again for another several minutes. when he came back he was on a cell phone and then suggested that me and the other people waiting at the desk for him should go to the office and find someone to help us as he was to busy to assist us. I went to the office and was helped by another person who was very nice and took very good care of my issue and fixed my truck in short order. I would recommend your dealership to others and will use your dealership myself. I will recommend though that people skip the service writer desk and go to the inside office. I found the service writer to be rude and uninterested in customer service, not a good first impression when arriving at the dealership.
I want to express my sincere appreciation for our salesman Evan. I could not have asked for a more professional individual to assist with the purchase of our CRV. He's the type of sales person that everyone would want to have; someone who is polite and patient when you're a bit indecisive, informed about the vehicle when there's lots of questions and willing to work with you to make it happen. He truly would be the reason I would return to Carbone to purchase my next vehicle. Thank you Evan!
MY SERVICE ADVISER WAS KEVIN. HE WENT OUT OF HIS WAY TO ACCOMMIDATE ME SO I COULD GET TO WORK ON TIME. HE GAVE ME A RIDE INSTEAD OF WAITING FOR THE SHUTTLE DRIVER. VEY FREIDLY AND PERSONABLE GUY. MY VEHICLE WAS READY AHEAD OF SCHEDULE. THANK YOU DENNIS I REALLY APPRECIATE THE GREAT SERVICE.
Didn’t know there were still dealers out there like this! Friendly, knowledgeable, fair, honest, professional! Just picked up our car today and the whole process went smooth! Greg Cunningham was a joy to work with!
I was looking at a different vehicle to feel safe and comfortable on the days when I have a long commute. I have chatted with Mickey about all the things my perfect someday vehicle would have. After I had tested a different car Mickey called to say she had the car I really wanted. So I went to drive that car instead. Mickey had found the car I always wanted but thought would be be the next one. This is a car I will drive for many years. Mickey puts in all her effort for every customer to be sure they love the car and get a great deal. I simply can not say enough positive things about not only my experience but also the experiences that I witnessed my family receive. All top of the line.
I just got my second car from Licari's and they remembered me and treated me very well. It was easy to get another one - I enjoyed the experience.
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