December 3, 2018
Ken was as helpful as he could be but I cannot say the same for Mazda. I purchased my first Mazda 3 weeks ago and was very happy with my purchase. It being a replacement for a much older car it had all the bells and whistles my wife so badly wanted. Unfortunately we did not understand which items had to be turned off at night and the battery drained. I thought no big deal and called my brother in law to come give my a jump which he did. Problem is the navigation/back up camera screen now displays the message ???unable to read a program, refer to dealer???, The reason for my visit! $152 later Ken tells me I need a new radio head. Bad news is the Mazda replacement part cost $4,500 not counting installation. I declined!!! I looked up aftermarket replacement online and I can purchase from numerous suppliers for $399. Totally insane!!! I have owned Chevrolet. Dodge, Toyota, Nissan, Chrysler, Honda, Cadillac, Oldsmobile (I am 70 and nave children) all of which I was pleased with. This will definitely be my last trip to Mazda dealer except for recalls.