I came in regarding a car that was on cars.com over the weekend. It wasnt available but the sales person that helped me was very nice, not pushy and seemed straight forward. I appreciated being treated with respect and consideration.
It was a long day, but well worth it thanks to Brian Schauf at Brenengen Chevrolet in Sparta, WI. He is a very knowledgeable sales rep, with a laid back personality. Makes you feel at ease during the long car buying process, and is always sure to keep checking on you even when he is busy! Was my first time buying a newer used car, and Brian made it memorable! ¿ Thanks you Brian! Yaz will be there to see you when she's ready for that car! I appreciate you making the day so fun, and the complementary coffee & cookies is an added bonus!
A shout out to Peder in finance for all his help with the paperwork. Was great to meet you both!
I BOUGHT A USED BUICK LACROSSE LAST WEEK AT BRENEGAN AUTO, SPARTA, WI. I WAS HAPPY TO FIND MORE THAN 1 VEHICLE IN MY BUDGET. BRIAN SCHAUF POINTED OUT ALL THE FEATURES ON THE ONES I CONSIDERED. AFTER I PURCHASED HE LED ME THROUGH ALL THE BELLS AND WHISTLES. THANKS BRIAN
I am so vey happy to have purchased my vehicle through Brenengens. My sales person was Steve "Kubby" Kussman, he was wonderful to work with. (VERY FRIENDLY) was not pushy in any way. I had a couple issues after my purchase (which were not serious) but Kubby and Pat McKenna (car manager) took care of them right away. They were so good about it. I was very happy with that. So many other times I had purchased a vehicle elsewhere I had issues with getting help with the vehicle I had purchased, which is the most frustrating thing! I am 3 1/2 hours away from Brenengens , but the next time I am looking for another vehicle, I am going there 1st. I am also letting others know how good they are there. Cindy Schwartz
This was my second vehicle I have purchased from Brenengen's. However, my last several vehicles I had purchased at another dealership that my brother works for. Shopping this time around I was looking for something very specific and found just a few around the area. First, Brian Schauf was quick to respond unlike many others, some of whom never even called me back. Whether it was by email or by phone, Brian responded professionally and in a timely manner. Brian was extremely helpful and after driving a distance to look in person, had the truck gassed up and ready to go. After a short test drive in the rain, I decided to pull the trigger. The sales process was smooth, non aggressive and Brian ensured my complete satisfaction. He went out of his way in the following weeks to ensure I was more than satisfied with my purchase and ensured that I would be a return customer. From touch ups, to detailing, to personally buffing scratches! I never thought I would leave the dealership my brother works for, but after this level of customer service, I would be a fool to go back. Pleasure to do business with and more to come. Thanks for everything Brian! I'm sure we will see you next time.
Great service with a smile, professionalism, courtesy and dedication to ensuring the customer is fully satisfied. Lastly, you began this survey would be three questions. You lied which is uncharacteristic of GM. Because of this I will probably not participate in future surveys.
This was the best experience I've ever had car shopping, I'm glad we took a 2 hour road trip to visit Gross Chevrolet! Jon took the time to answer all my questions, even had the car washed off after a recent snowstorm and brought in the shop to show it before a test drive. Amanda and Courtney took care of all the financing with zero issues, Paul handled the purchase agreement paperwork quickly and easily, and Steve took plenty of time to explain how to use/program the car's features and get OnStar/Sirius set up when I took delivery. Everyone did everything they said they would do and I felt that they appreciated my business -- a big thanks to all of you, I'll be sharing my experience with others!
This was our first purchase through Brenengen Chevrolet Buick, but it will likely not be our last! Brian Schauf, our salesperson, was absolutely wonderful to work with--friendly, knowledgeable, professional, and my favorite--not pushy! He communicated with us by email and phone about vehicles that had arrived at Brenengen's that might meet our needs. Their use of technology through their website really helped us in our search. We drove almost 3 hours to get to the dealership to look at a vehicle that appealed to us on their website, and when we did indeed decide to purchase the vehicle, he and Brenengen's got the car ready for us to drive home THAT DAY, thereby saving us from driving another 6-hour round trip. Even though it was after hours when things got wrapped up, he patiently went through the vehicles features so that we would be able to function safely with the new purchase. We were totally pleased, and we would not hesitate to recommend Brian Schauf and Brenengen's to others. Thanks for a great shopping and purchasing experience!!
Brian was FANTASTIC! He understood what I was looking for and wasn't pushy at all. He answered all my questions about the specific model I was interested in purchasing. After the sale, he spend extra time with me to explain the car's options in greater detail. Brian assisted me in setting up the bluetooth and made sure I was comfortable with scrolling thru the car's computer system. Several days later, Brian called to inquire about how the car was working out and asked if I had any questions. Again, he spent time to make sure all my questions were answered. I would highly recommend Brian to others interested in purchasing a vehicle. Knowledgeable, great customer service, and professional! Thanks Brian!
Denise Weber was extremely helpful and patient throughout the entire purchase process. She assisted in all of the many setup options available on the new vehicle. The other staff were also very helpful and friendly during the purchase. Ken Engevold was also very helpful with all of the sales documents needed, and the financial setup of our loan.
Nice small town dealership, drove from Hudson, Wi. Dealt with Todd in sales, very easy going guy, knows his product line well. Sent us on a test drive and when we returned, gave us a trade in just value from NADA, just like we looked up. Fair prices and fast response with financing our new GMC Sierra. Haven't needed service yet, but service department looked busy the day we were there. WI'll recommend to family and friends that Larkins GMC is worth the drive.
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