I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
by Doc from Sunnyvale Texas
July 31, 2018
A beautiful car in pearl white--classic but modern lines with lots of performance when the turbo kicks in otherwise a frugal commuter--a stylish 2+2 coupe with the top of the line Brembo brakes..a real hear turner
Good process for buying a car, slow for signing final papers
by JesseHedges from DealerRater.com
December 5, 2018
The process of selecting a car and getting the purchase process started was excellent. However, when it came time to sign the final papers, and we had an appointment, we still had to wait almost an hour. With 2 kids in tow, this was a bit of a frustration.
This was my first time buying a brand new car. I felt at home as soon as walked into the showroom. Everyone that I talked to was friendly and helpful. The final process of buying the vehicle was organized and straightforward. They found the best price for me within the price range I had given them. I look forward to buying another vehicle from them.
Cadillac got it right
by bkirby2291 from Carson City, NV
September 10, 2018
Cadillac finally built a great compact sedan. I bought the ATS 2.0 4 in late June. It was a lease return with 12,410 miles. It's a fun car to drive and a very quiet cabin. A recent drive to San Francisco got 32.3 mpg. The interior is a bit tight, but the seats can be adjusted.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Pleased so far
by AdamsFam from Atlanta, GA
August 23, 2018
We have only had it a week but so far it lives up to the Cadillac luxury car standard. This is the first Cadillac that we have owned. What took us so long?
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
This is the second vehicle I have bought at this dealership in three years. The professionalism has been the same both times and it is very good. Service after purchase also has been excellent. I will return in the future.
The guys were so helpful to me .They were making sure they listening to me on what I could afford and did not stop until they put me with a good car.Thankyou guys so much .The guys who Helped me was -Aaron Aff & Christian Sauvajot.Thankyou young Men again I was made at ease with you.I have been telling everyone about you 2.Merry Christmas to you Both.
I Love my Cadillac !
by WendyJo from Vanceboro, NC
January 10, 2019
I love the look, comfort and reliability of my Cadillac. It is by far the most favorite car I have ever owned. I am completely satisfied.
Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
My Cadillac ATS is not my 1969 Fleetwood.
by Fedora Fan from Westerlo,NY
December 10, 2018
I’m retired and my son knew I was a fan of GM. He talked me out of a Chevrolet Impala and suggested the Cadillac. The price of the ATS was comparable to the upscale Impala. I’m closing on fifty thousand miles and I have had a few MINOR recalls (expected) and no operating issues. A safe bet! She’s a four turbo.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
by Retired from Texarkana, Texas
November 18, 2018
This car was small in size, had all the accessories I wanted. Had only 9000 miles on it. The salesman and service people are great at Orr Chevrolet. I will always go back there to buy a car and for service. They are the best in Texarkana.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
Most comfortable reliable car I’ve owned
by theyngclassic from Orlando, FL
October 1, 2018
Plenty of leg room very smooth and comfortable for long drives. This car is very luxurious and reliable with a lot of great positive feedback from people who’ve seen me drive it
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Excellent Gm masterpiece, all wheel drive 272 hors
by Raf from New Britain's
September 17, 2018
This car met all my needs ,stylish, sleek,sporty,very contemporary look ,sunroof, Cadillac QUE drive, navigation xm radio, size 18 10 spoke polish wheels,remote starter keyless start 272 hp 295 torque...
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Our 5th great car from Off Lease! Damien was wonderful, and helped us navigate the car buying process yet again. When we???re in Florida, we always stop by off lease as the selection, quality and price is unmatched! We call Nashville, TN home much of the year, and there is no way that you could find so many late model premium late model cars and trucks (the truck selection is amazing). It takes a bit of time and research, but loved Damien???s honesty and help in finding the perfect SUV for my daughter. Mike Katz as sales manager is truly the best! Thanks Off Lease!! We???ll be back!
Customer service was awesome, jermery was so patient with us, he took the time to hear us out to see what was the best option for us and was very honest about cars that has been in accident. Armondo was great worked with us....
I loved the care and service at Alderman Imports. They make sure they find you the most perfect car for you and there is absolutely no pressure. I would highly recommend them. What a great experience. My sales specialist, Zenah Cole, was the best!
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