My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Trent did his magic via phone calls back and forth in New Jersey and final sale today with me and my uncle. he got the car I wanted for the price we were willing to pay. deff your guy to see if your looking in state or out of state like I did. ?👏
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
We needed to get a used car that fit within our budget. Our sales person Adam Armanios was extremely helpful and knowledgeable. He helped us find exactly what we were looking for. This was the best experience we have ever had buying a car. I would definitely come back to them when we are ready to purchase another vehicle!
My first luxury vehicle
by Kelly from omaha, ne
December 29, 2018
Very comfortable and roomy. 3 dogs and I on long road trips is no problem. Crazy amount of tech that I hope does not break down.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
I have been to multiple dealerships the past few months and no one wanted to help me. My lease was up in a few months and my credit is not that great. Gary was amazing I told him my situation and he did not turn me away. We were able to get me into my dream car and the payments are right where I wanted to be. I was treated with respect and had tons of help. Thank you guys so much!!!
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
Purchased auto butler on GMC Terrain have tried several times to schedule this we feel like we are getting the run around it is lease we did pay for this service why is it so difficult to schedule
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
Folks were nice and knowledgeble. Unfortunately i asked for a loaner pick up or a large SUV and was stuck with the smallest Buick SUV that i'd ever seen.
Not the dealers fault, but there is still a tapping in my Duramax engine that they say is normal, this is the noisiest Duramax i've ever owned, and i've had 5 of them. All the others were a pleasure to drive with plenty of power, this one is pathetic. The only reason i'm keeping it is because the new Ford front ends are ugly, as soon as Ford changes their headlights i'll be getting rid of this GMC and going back to a Ford F250 King Ranch. It's very doubtful that this will be published but as stated below, you have my permission to publish.
Most comfortable and reliable car I ever owned.
by SandyT from Chattanooga
November 21, 2018
This car is extremely, dependable, comfortable, has many comfort features above and beyond even a luxury vehicle, the safety features are superior. I will never own anything but a Cadillac again, this is my second one, and I will remain a loyal Cadillac customer.
Service department is always helpful and professional. Don has always been helpful.
Reliable Quality car with excellent performance.
by patmcoll from Palm Coast FL
November 4, 2018
Just returned from a long trip and the Cadillac was a comfortable and economical car to drive. Glad we have it!!! For my wife and myself and 2 doggs, the 2,500 miles was a good way to go.
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